Hi there wondering if anyone in the world of Spark Chorus may be able to help me.

I had my home phone and broadband connected to Spark on 15th December, switched over from Vodafone.

Since the 15th we have had issues with long disconnections for periods of hours, after replacing the Spark modem with an older Vodafone supplied model this problem has cleared up. Spark are sending a replacement modem to replace fault unit.

What I am now having issues with is the connect rate. I've had numerous tickets with Spark, and three, about to be four Chorus technician call outs.

Connect rate is between 3-4mbps at the end of our driveway, at the roadside cabinet 500m away (MSY-T)  the technicians are getting 9mbps on our line. Spark are telling me on the 15th when the connection was established the connect rate to our address was over 15mbps.

Spark keep telling me its a line fault, and Chorus keep telling me to ring my service provider, that there is nothing wrong with the line. Our house wiring has been checked twice and we have a splitter installed with a dedicated DSL jackpoint.

With Vodafone we were getting 7mb connect rates, but I believe that was on a long direct connection to the Massey exchange. So in theory if I am now connected to a roadside cabinet shouldn't my connect rate's be much higher than the 4.7 I'm getting at the point of entry to the property?

If anyone is able to help I would be really grateful. I feel like this is a game of ping pong between Spark and Chorus.