Slow VDSL Connection

Forums › Spark New Zealand (including Skinny and BigPipe) › Slow VDSL Connection

ldg172

6 posts

Wannabe Geek

#162153 30-Jan-2015 17:39

Hi,
My download/upload speeds to most international site dont seem to go over 200kb
but i have run a speedtest and i get this result

Is this a spark related issue? as i just had my vdsl installed yesterday and the chorus guy said there was nothing wrong with my line

Location: Dunedin, Urban connect to a cabinet
Plan: Unlimited

Line standard

VDSL2

Downstream line rate (kbit/s)

30770

Upstream line rate (kbit/s)

10354

Downstream SNR (dB)

12.2

Upstream SNR (dB)

20.8

Downstream line attenuation (dB)

14.4

Upstream line attenuation (dB)

33.5

Downstream output power (dBmV)

13.5

Upstream output power (dBmV)

Downstream CRC

Upstream CRC

Downstream FEC

28364

Upstream FEC

121

Thanks

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6018 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1225527 30-Jan-2015 17:39

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

solaybro

628 posts

Ultimate Geek

Trusted

#1225540 30-Jan-2015 17:46

What international sites?

Eitsop

583 posts

Ultimate Geek

ID Verified

#1225541 30-Jan-2015 17:47

Do another SpeedTest but use a server in US or AU or UK

ldg172

6 posts

Wannabe Geek

#1225545 30-Jan-2015 18:03

solaybro: What international sites?

youtube, filefactory, uploaded, my ftp server in LA

Coil

6614 posts

Uber Geek
Inactive user

#1225554 30-Jan-2015 18:09

ldg172:
solaybro: What international sites?

youtube

And how are you getting this information from youtube?

ldg172

6 posts

Wannabe Geek

#1225555 30-Jan-2015 18:10

attewell: Do another SpeedTest but use a server in US or AU or UK

Coil

6614 posts

Uber Geek
Inactive user

#1225556 30-Jan-2015 18:12

Normal, Low, Normal.

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ldg172

6 posts

Wannabe Geek

#1225562 30-Jan-2015 18:22

TimA:
ldg172:
solaybro: What international sites?

youtube

And how are you getting this information from youtube?

it just said it was going to take 3 hr to upload a 50mb video

Coil

6614 posts

Uber Geek
Inactive user

#1225564 30-Jan-2015 18:26

ldg172:
TimA:
ldg172:
solaybro: What international sites?

youtube

And how are you getting this information from youtube?

it just said it was going to take 3 hr to upload a 50mb video

Ok so your speaking of upload.

You will never get your line speed to America, So take off 20-30%.
The video your uploading i bet isnt compressed. So can take longer.

Please tell me your NOT USING WIFI

ldg172

6 posts

Wannabe Geek

#1225565 30-Jan-2015 18:28

TimA:
ldg172:
TimA:
ldg172:
solaybro: What international sites?

youtube

And how are you getting this information from youtube?

it just said it was going to take 3 hr to upload a 50mb video

Ok so your speaking of upload.

You will never get your line speed to America, So take off 20-30%.
The video your uploading i bet isnt compressed. So can take longer.

Please tell me your NOT USING WIFI

Yes its already compressed, its not an HD video and no not on wifi

quickymart

13925 posts

Uber Geek

ID Verified

#1225580 30-Jan-2015 19:02

What results do you get from this speedtest server (using the closest location)?

http://www.spark.co.nz/speedtest

Jase2985

13457 posts

Uber Geek

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Lifetime subscriber

#1225627 30-Jan-2015 19:55

there is nothing wrong with your connection, the problem is with an upstream server which is out of yours and sparks control

TLD

902 posts

Ultimate Geek

#1225656 30-Jan-2015 20:48

Do you use Handbrake? It's used by video pros, it's free, and it works magic reducing file size with no apparent loss of quality. I find if I use decent settings with Adobe Media Encoder out of Premiere Pro to give me a good quality end product, I can run it through Handbrake and reduce the file size by 30 to 50%, and it looks the same on my computer screen.

Trevor Dennis
Rapaura (near Blenheim)

ldg172

6 posts

Wannabe Geek

#1226260 1-Feb-2015 17:07

Today it took 10mins to load a 8min youtube video at 1080p where normally it would load straight away and now browsing NZ sites takes at least 1 min to load
is there something wrong with the exchange or my line? or is it a problem with spark

quickymart

13925 posts

Uber Geek

ID Verified

#1227262 1-Feb-2015 19:33

You need to log a fault with Spark to start the troubleshooting process, in order to answer that question.

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