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996 posts

Ultimate Geek

# 165704 18-Feb-2015 00:17
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What the heck is happening with Spark. I cannot do anything online with them. There is a message when you go to the mobile section that says Spark are upgrading and you cannot do anything. Only trouble is that the message was dated Saturday and stated it should be all over by Sunday. Its now Wednesday and still cannot access. That seems an awful long time for an upgrade. Bet their change control did not allow for an extra three days or has something else gone wrong and they haven't bothered to tell us.
Not good enough

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"


& many Windows laptops, Desktops etc




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298 posts

Ultimate Geek


  # 1241245 18-Feb-2015 08:12
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Have you contacted them about it?

Lannah - find me on twitter.

996 posts

Ultimate Geek

  # 1241247 18-Feb-2015 08:17
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Nope at midnight it seeded a bit pointless. It says on they web page that they are upgrading. I think it's their problem to fix and if they don't know about it maybe they should read geekzone. Pretty sloppy service actually

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"


& many Windows laptops, Desktops etc





31 posts


Spark NZ

  # 1241251 18-Feb-2015 08:21
2 people support this post
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Hi Ronw,

The upgrade actually finished a few hours ahead of schedule, all done and dusted on Sunday morning at about 10am.All the messages about the upgrade were taken down at that time too.

You're likely to have an issue that is unrelated - if you want to contact us via one of the numbers or links in our signature we can help. 

Thanks! ^Sam

We are Spark. We're about delivering what our customers want: Mobility, data, music, internet TV, cloud services, and much more.

Web: |
Twitter: @sparknz | @sparknzltd
Broadband: 0800 22 55 98
Mobile: 0800 800 163 | *123
General: 0800 800 123 | 123
Media enquiries: 0800 222 412

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