Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




432 posts

Ultimate Geek

Subscriber

#170882 29-Mar-2015 17:26
Send private message

I have a customer who decided, at the suggestion of a Spark Business rep, to transfer all their phone & internet services from Orcon to Spark.

They called me when their e-mail stopped.  Now it seems their domain name has moved to Spark (or Melbourne IT) and has a status of "pending release".  The DNS is not working as a DNS lookup shows no records.

Spark support say they have escalated the issue to Melbourne IT, whose support appears to be based in the US, but it's been more than 4 business days now (6 days if you include the weekend)  and repeated calls have got us nowhere.

I would like to obtain the UDAI and transfer the domain name to Metaname where I can easily manage the DNS but Spark say they can't generate the UDAI while the domain has a "pending release" status.

If there's any possibility that one of the Spark people here are able to lend a hand with this it would be greatly appreciated.

(Edit: Formatting)

Create new topic
16481 posts

Uber Geek


  #1273024 29-Mar-2015 18:37
Send private message

You have been given incorrect information, as I believe you CAN generate a UDAI when the domain is in pending release. It is a worry if they told you that, and they don't know these rules. Have you got an email that days that?  I believe Spark subcontracts out to  Melbourne IT, which is the same as Domainz, so you should contact them,0800 366 2469  . The UDAI has to be provided within a reasonable period of time, which is probably within a 1-2 days during business hours. You should contact the Domain Commissioner if you are having problems at www.dnc.org.nz



432 posts

Ultimate Geek

Subscriber

  #1273160 30-Mar-2015 08:22
Send private message

Thanks mattwnz.  I'll try calling that number this morning.

 
 
 
 




432 posts

Ultimate Geek

Subscriber

  #1273547 30-Mar-2015 17:13
Send private message

Finally got some action from Melbourne IT.  Domain now working again.

A week to transfer a domain from Orcon to Spark.  Sheesh.

Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.