They called me when their e-mail stopped. Now it seems their domain name has moved to Spark (or Melbourne IT) and has a status of "pending release". The DNS is not working as a DNS lookup shows no records.
Spark support say they have escalated the issue to Melbourne IT, whose support appears to be based in the US, but it's been more than 4 business days now (6 days if you include the weekend) and repeated calls have got us nowhere.
I would like to obtain the UDAI and transfer the domain name to Metaname where I can easily manage the DNS but Spark say they can't generate the UDAI while the domain has a "pending release" status.
If there's any possibility that one of the Spark people here are able to lend a hand with this it would be greatly appreciated.