UFB and Spark's Wiring Maintenance

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GregV

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#172125 12-May-2015 15:11

Is anyone able to clarify exactly what is covered by the monthly Wiring Maintenance Fee that Spark offers?

I always thought that it was solely to do with any house wiring, including jackpoints. I had planned to drop this with my move to UFB, as I'll have my phone plugged directly into the ONT, and won't be using any copper. However, on talking to a Spark rep today, they mentioned that it was for any wiring 'past the gate', and indicated that if anything was to fault with the fibre from the roadside to the ETP/ONT, I may be up for a repair bill.

Their page reinforces my thoughts that it is for house wiring - http://www.spark.co.nz/myspark/mylandline/wiringmaintenance/. While my ONT backs onto my ETP, what is the status of the fibre run between the ETP and ONT? Is it covered by wiring maintenance, covered by Chorus (as it is all their gear?), or something else?

PeterReader

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#1302830 12-May-2015 15:11

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- you read this topic and follow the instructions there.

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- Your ISP and plan

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- If you have done an isolation test as per the link above

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Lias

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#1302865 12-May-2015 15:36

Anything between the gate and the ONT is the property and responsibility of Chorus. The only way you'd be liable would be if you damaged it.

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Behodar

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#1302932 12-May-2015 16:12

There does seem to be some misinformation floating around about this: My dad was told by Vodafone that anything past the ETP was his responsibility. I believe that Lias is correct and that it's actually up to the ONT (which in dad's case is almost at the opposite end of the house), but it's difficult to find the information.

Jase2985

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#1303007 12-May-2015 17:30

i thought it was pretty clear from that link.

For a small monthly fee, you can sign up to our Wiring Maintenance service so that if something does go wrong with your internal wiring or sockets, we'll cover the cost of parts and labour for the repair.

his optional service covers the cost of on-site repairs to faulty Spark compliant internal wiring and sockets for voice and some broadband services at your premises, including:

This is for the old copper POTS hardware, not to do with UFB and fibre.

if you have fibre you do not need this.

GregV

928 posts

Ultimate Geek

#1303010 12-May-2015 17:33

I thought it was pretty clear as well, until the Spark rep mentioned anything 'past the gate' was potentially chargeable without the Wiring Maintenance. Hence my asking here.

sbiddle

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#1303034 12-May-2015 18:37

Are Spark automatically removing the wiring maintenance if people sign up for UFB?

Wiring maintenance covers internal wiring within home beyond the demark (which is typically external, but can also be the first jack). While wiring maintenance is not obsolete with UFB if somebody is using their internal cabling for a phone, Spark should really be making this clear to customers who sign up for UFB.

Wheelbarrow01

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Chorus

#1303351 13-May-2015 10:05

"Wiring Maintenance is an optional service that covers the cost of on-site repairs (labour and parts) to faulty internal wiring" - as seen here: http://www.spark.co.nz/help/landline/plans-services/wiring-maintenance.html

My interpretation of this is that Wiring Maintenance covers any internal wiring past the ETP attached to the side of the house.

If you have voice over fibre, and your ONT is patched into the internal wiring then wiring maintenance may still be a good idea, but it is optional.

If you are only using a phone plugged directly into the ONT, the wiring maintenance is redundant and you should cancel it.

Chorus own and maintain your service lead from the boundary to the ETP so they are responsible for it (unless you damage it of course). Even if you did have wiring maintenance and you caused damage to the service lead you would be up for Chorus' costs to repair.

Anyone who says it also covers the service lead is dead wrong.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd