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Forums › Spark New Zealand › Spark Fibre 200 Provisioning Challenges


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Topic # 173306 18-May-2015 19:29
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Hi all,

Please be aware that the provisioning process for Fibre 200 and Fibre Landline have significant room for improvement at the moment.

It's now 5 days for me without a landline (cutting the copper line seemed to be well executed) and my requested line speed change from 100/50 to 200/20 is nowhere in sight.

After speaking with the Broadband help desk on numerous occasions over the past 5 days with no positive results I have just given up as it all seems too hard for Spark to provision what should be a simple upgrade. I do question why this service is currently being offered, it would be far better to sort out the process first wouldn't it?

Anyway the landline issue is sorted out by mobiles and the broadband is still functioning so I guess I should be happy...

Have fun with your upgrade.

Cheers

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  Reply # 1307423 18-May-2015 19:29
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




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