Better Speed.... Why Aren't I ???

Forums › Spark New Zealand (including Skinny and BigPipe) › Better Speed.... Why Aren't I ???

BazNZ

258 posts

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#175308 24-Jun-2015 17:51

I just logged into my old Thomson TG585 v8 modem to view my Maximum Bandwidth capability = 945 / 17.74 ???

But my actual speed is more like = 700 / 7.00 ???...any reason why my speed is so slow and less than what is actually capable???

DSL Connection

Link Information

Uptime:

0 days, 2:42:49

DSL Type:

G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]:

945 / 17.724

Bandwidth (Up/Down) [kbps/kbps]:

945 / 16.306

Data Transferred (Sent/Received) [MB/MB]:

22,22 / 234,93

Output Power (Up/Down) [dBm]:

12,0 / 18,0

Line Attenuation (Up/Down) [dB]:

7,5 / 10,0

SN Margin (Up/Down) [dB]:

16,0 / 12,0

Vendor ID (Local/Remote):

TMMB / BDCM

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

2 / 0

Loss of Power (Local/Remote):

0 / 0

Loss of Link (Remote):

Error Seconds (Local/Remote):

12 / 0

FEC Errors (Up/Down):

0 / 29

CRC Errors (Up/Down):

0 / 0

HEC Errors (Up/Down):

545 / 0

DSL Connection

Link Information

Uptime:

0 days, 2:42:49

DSL Type:

G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]:

945 / 17.724

Bandwidth (Up/Down) [kbps/kbps]:

945 / 16.306

Data Transferred (Sent/Received) [MB/MB]:

22,22 / 234,93

Output Power (Up/Down) [dBm]:

12,0 / 18,0

Line Attenuation (Up/Down) [dB]:

7,5 / 10,0

SN Margin (Up/Down) [dB]:

16,0 / 12,0

Vendor ID (Local/Remote):

TMMB / BDCM

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

2 / 0

Loss of Power (Local/Remote):

0 / 0

Loss of Link (Remote):

Error Seconds (Local/Remote):

12 / 0

FEC Errors (Up/Down):

0 / 29

CRC Errors (Up/Down):

0 / 0

HEC Errors (Up/Down):

545 / 0

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#1330880 24-Jun-2015 17:51

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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hio77

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#1330892 24-Jun-2015 17:54

Pay attention to the current rates, not the maximum. For many reasons, They arent always accurate.

It looks like your syncing at 16/0.9 however.

Are you in an area thats just been for a RBI upgrade? could be your still on a ADSL1 profile, but syncing at ADSL2+. In which case, its just a waiting game till Everything is tested and activated fully.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

coffeebaron

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#1330896 24-Jun-2015 17:56

Over Wi-Fi or LAN connection?

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BazNZ

258 posts

Ultimate Geek
+1 received by user: 6

#1330906 24-Jun-2015 18:09

hio77: Pay attention to the current rates, not the maximum. For many reasons, They arent always accurate.

It looks like your syncing at 16/0.9 however.

Are you in an area thats just been for a RBI upgrade? could be your still on a ADSL1 profile, but syncing at ADSL2+. In which case, its just a waiting game till Everything is tested and activated fully.

Thanks Hio....yes we are in an area thats just been for a RBI upgrade. I presume we are on a ADSL1 profile...who do I see to switch to an ADSL2+ profile? Spark or Chorus? Or does this happen automatically

BazNZ

258 posts

Ultimate Geek
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#1330907 24-Jun-2015 18:10

coffeebaron: Over Wi-Fi or LAN connection?

Hi coffebaron...thanks for your reply....speedtest over LAN. However wi-fi test is same.

hio77

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#1330920 24-Jun-2015 18:27

BazNZ:
hio77: Pay attention to the current rates, not the maximum. For many reasons, They arent always accurate.

It looks like your syncing at 16/0.9 however.

Are you in an area thats just been for a RBI upgrade? could be your still on a ADSL1 profile, but syncing at ADSL2+. In which case, its just a waiting game till Everything is tested and activated fully.

Thanks Hio....yes we are in an area thats just been for a RBI upgrade. I presume we are on a ADSL1 profile...who do I see to switch to an ADSL2+ profile? Spark or Chorus? Or does this happen automatically

This will happen automatically over the next little while (most likely a week or two, could be longer or shorter though), just be patient.

Good news for you too, Looking at your stats once everything is set, You should be good to upgrade to VDSL if you wish.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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BazNZ

258 posts

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#1330928 24-Jun-2015 18:45

hio77:
BazNZ:
hio77: Pay attention to the current rates, not the maximum. For many reasons, They arent always accurate.

It looks like your syncing at 16/0.9 however.

Are you in an area thats just been for a RBI upgrade? could be your still on a ADSL1 profile, but syncing at ADSL2+. In which case, its just a waiting game till Everything is tested and activated fully.

Thanks Hio....yes we are in an area thats just been for a RBI upgrade. I presume we are on a ADSL1 profile...who do I see to switch to an ADSL2+ profile? Spark or Chorus? Or does this happen automatically

This will happen automatically over the next little while (most likely a week or two, could be longer or shorter though), just be patient.

Good news for you too, Looking at your stats once everything is set, You should be good to upgrade to VDSL if you wish.

Yes we are looking at VDSL too....However is it worth it? ADSL1 currently downloading max 7MB. ADSL2+ I would expect downloading max of 14MB - 15MB. What could I expect with VDSL looking at my stats ??

hio77

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#1330929 24-Jun-2015 18:48

You would be on the lower end of the scale, and over time expect a bit of degradation as other jump online due to crosstalk.

ild say about 20~30/10 at a general approximation of 12dB (VDSL 8B is about a 2dB jump ontop of ADSL+2) on a 8B profile..

IMO the biggest thing about vdsl is the upload speed. Even at 15mbit, you can Easily congest that with pure acks on a badly scaled tcp download.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

coffeebaron

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#1330954 24-Jun-2015 20:35

Do you have a master filter installed? If not you could have wiring issues. If you go VDSL, most providers include a master filter install. Potentially, if your wiring is not top notch now, VDSL could really fly :)

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matisyahu

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#1330982 24-Jun-2015 21:26

BazNZ: I just logged into my old Thomson TG585 v8 modem to view my Maximum Bandwidth capability = 945 / 17.74 ???

But my actual speed is more like = 700 / 7.00 ???...any reason why my speed is so slow and less than what is actually capable???

Because your modem is ancient, really ancient. Family friend had the exact same one, replaced it with my old HG659b and his connection to the exchange doubled. Maybe ring up Spark and ask whether you can get a new modem.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

tdgeek

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#1331054 24-Jun-2015 22:43

BazNZ:
hio77: Pay attention to the current rates, not the maximum. For many reasons, They arent always accurate.

It looks like your syncing at 16/0.9 however.

Are you in an area thats just been for a RBI upgrade? could be your still on a ADSL1 profile, but syncing at ADSL2+. In which case, its just a waiting game till Everything is tested and activated fully.

Thanks Hio....yes we are in an area thats just been for a RBI upgrade. I presume we are on a ADSL1 profile...who do I see to switch to an ADSL2+ profile? Spark or Chorus? Or does this happen automatically

From my recollections, ADSL 1 is 7616/768k. ADSL2+ is 24/1mbit so it can't be ADSL1

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hio77

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#1331084 25-Jun-2015 00:51

tdgeek:
From my recollections, ADSL 1 is 7616/768k. ADSL2+ is 24/1mbit so it can't be ADSL1

Yes, he is syncing on an ADSL2+ profile, however hes on a limited ADSL1 Profile currently by the looks of it..

Seems to happen commonly in that transition phase for RBI Upgrades.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

coffeebaron

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#1331091 25-Jun-2015 07:50

kawaii:
BazNZ: I just logged into my old Thomson TG585 v8 modem to view my Maximum Bandwidth capability = 945 / 17.74 ???

But my actual speed is more like = 700 / 7.00 ???...any reason why my speed is so slow and less than what is actually capable???

Because your modem is ancient, really ancient. Family friend had the exact same one, replaced it with my old HG659b and his connection to the exchange doubled. Maybe ring up Spark and ask whether you can get a new modem.

This could be possible; I know some of the D-Link routers had an issue where they would sync at ADSL2 speeds, but throughput would still max out at ADSL1 speeds. Don't know if any of the Thomson modems had this issue, so issue could still be the profile you are on at the cabinet.

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

BarTender

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#1331271 25-Jun-2015 11:27

coffeebaron:
kawaii:
BazNZ: I just logged into my old Thomson TG585 v8 modem to view my Maximum Bandwidth capability = 945 / 17.74 ???

But my actual speed is more like = 700 / 7.00 ???...any reason why my speed is so slow and less than what is actually capable???

Because your modem is ancient, really ancient. Family friend had the exact same one, replaced it with my old HG659b and his connection to the exchange doubled. Maybe ring up Spark and ask whether you can get a new modem.

This could be possible; I know some of the D-Link routers had an issue where they would sync at ADSL2 speeds, but throughput would still max out at ADSL1 speeds. Don't know if any of the Thomson modems had this issue, so issue could still be the profile you are on at the cabinet.

The issue with 7mb sync rates with ADSL2 "capable" modems was with a number of DLink models. None of the Thompson/Technicolor modems had that issue.

So if you are still syncing at 7mb I suggest you wait, or put in a request to move to VDSL as that would put you on a VDSL profile.

BazNZ

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#1331574 25-Jun-2015 17:20

I'm sure Wiring is not the problem...house is only 5 years old. Anywho...My new VDSL modem arrived today and a techie is booked for a Monday morning install!

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