VDSL or ADSL?

Forums › Spark New Zealand (including Skinny and BigPipe) › VDSL or ADSL?

funnyfela

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#175600 5-Jul-2015 19:43

Hey guys.

We just got our VDSL shifted to the new house, going from the Invercargill east exchange to one of the cabinets with voice from same exchange. We've got the Technicolour Telecom modem and it was in bridge mode from the old house. Once chorus connected it up yesterday the modem wouldn't connect to the cabinet while the test one the guy had did. I factory reset the modem and now have double-nat currently to give us internet.

From going into the telnet, and googling the DSL standard its using, it appears to be on adsl. In the past it was using ITU-T G.993.2 standard. And the sync speed is extremely low considering the distance to the cabinet (even the chorus guy commented it should be better than the old house) and the attenuation.
And putting the modem back into vdsl bridge it fails to connect again. Is it just me or from the info would it appear to be adsl not vdsl?

Cheers in advance for any help :)
Joys of moving :/

Below is the telnet (trimmed) info, but I

{Administrator}=>xdsl info expand=enabled
Physical Layer Statistics:

Modem state: up
Up time (Days hh:mm:ss): 1 day, 1:36:12
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
Channel Mode: Interleaved

Number of reset: 0

Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM IKNS
Specific: 0000 0001

Bearers generic info DS US
Payload rate [Kbps]: 17098 1016
Attenuation [dB]: 3.0 0.4
Margins [dB]: 12.0 12.7
Output power [dBm]: 0.0 12.6

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 2.13 0.00
Delay [ms]: 10.08 1.00
Depth []: 160 0.00
R: 16 0

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#1337440 5-Jul-2015 19:43

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Jase2985

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#1337453 5-Jul-2015 19:49

Thats ADSL2+ by the looks of things

quickymart

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#1337454 5-Jul-2015 19:50

Looks like ADSL2 to me. Since the Chorus's guy's one worked, I wonder if it's your router? How old is it?

BarTender

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#1337455 5-Jul-2015 19:50

Payload rate [Kbps]: 17098 1016

That's ADSL right there.

funnyfela

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#1337458 5-Jul-2015 19:50

Jase2985: Thats ADSL2+ by the looks of things

I'm glad I'm not the only one thinking that then. **sigh**

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Jase2985

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#1337459 5-Jul-2015 19:52

have you tried with just the device not bridged to anything?

Speak to your ISP and make sure you are on the correct profile and technology, Ie make sure they have your port setup as VDSL. then try a factory reset and use the wizard to setup for VDSL. See if that work then try setting up the bridging.

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funnyfela

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#1337460 5-Jul-2015 19:53

quickymart: Looks like ADSL2 to me. Since the Chorus's guy's one worked, I wonder if it's your router? How old is it?

It's the Telecom (then) Technicolour one. I should say that when I mean his one worked, the test modem synced to the cabinet, we didn't login and use it. Our one was in VDSL bridge mode, so probably why it wouldn't sync. His one all he needed was the DSL light to go solid on to show successful sync, and it very very well could've/probably synced on adsl.

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funnyfela

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#1337461 5-Jul-2015 19:55

Jase2985: have you tried with just the device not bridged to anything?

Speak to your ISP and make sure you are on the correct profile and technology, Ie make sure they have your port setup as VDSL. then try a factory reset and use the wizard to setup for VDSL. See if that work then try setting up the bridging.

Yes I gave the modem a factory reset to give us internet, since its not working as VDSL only bridge its running as a normal ADSL/VDSL modem/router. I then used to wizard to do vdsl bridge again and then wouldn't sync anymore. Factory reset to get sync/internet back.

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DarkShadow

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#1337467 5-Jul-2015 20:12

Either your ISP ordered it wrong or Chorus set it up wrong. In either case, call your ISP. :)

funnyfela

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#1337469 5-Jul-2015 20:19

DarkShadow: Either your ISP ordered it wrong or Chorus set it up wrong. In either case, call your ISP. :)

Spark originally did say we were only getting ADSL, and then we got told/confirmed we were getting VDSL.

Calling Spark after work tomorrow, and will post the outcome

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Jase2985

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#1337496 5-Jul-2015 21:39

if you had have posted in the spark forum one of the ISP reps might have seen this and been able to check in on things for you.

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#1338092 6-Jul-2015 19:18

Moved to Spark sub-forum.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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funnyfela

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#1338912 7-Jul-2015 21:21

okay just a follow up on this,
just had an awesome conversation with a (kiwi) spark guy, and finally got the answers we needed.

Turns out that the work order was put through for both VDSL and ADSL I think, and while trying to re-do the VDSL the system keeps rejecting it.
They have kept re-doing this, and are now doing it manually. They haven't seem this before so couldn't give me an eta, but after talking to him, thats okay.

Honestly, really really impressed with the guy I spoke to tonight, he understood everything I said, was onto it, had a tech understanding and just made me happy to have the answers and real answers instead of leaving feeling pissed off again. Best service from Spark ever.

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BazNZ

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#1339455 8-Jul-2015 19:12

Thanks to Geekzone user Wheelbarrow01 helping me with my VDSL installation! I am experiencing the best speeds ever since using the internet in the home!

Sideface

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#1339501 8-Jul-2015 19:42

BazNZ: Thanks to Geekzone user Wheelbarrow01 helping me with my VDSL installation! I am experiencing the best speeds ever since using the internet in the home!

What was the problem?

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