Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


funnyfela

350 posts

Ultimate Geek


#175600 5-Jul-2015 19:43
Send private message

Hey guys.

We just got our VDSL shifted to the new house, going from the Invercargill east exchange to one of the cabinets with voice from same exchange. We've got the Technicolour Telecom modem and it was in bridge mode from the old house. Once chorus connected it up yesterday the modem wouldn't connect to the cabinet while the test one the guy had did. I factory reset the modem and now have double-nat currently to give us internet.

From going into the telnet, and googling the DSL standard its using, it appears to be on adsl. In the past it was using ITU-T G.993.2 standard. And the sync speed is extremely low considering the distance to the cabinet (even the chorus guy commented it should be better than the old house) and the attenuation.
And putting the modem back into vdsl bridge it fails to connect again. Is it just me or from the info would it appear to be adsl not vdsl?

Cheers in advance for any help :)
Joys of moving :/



Below is the telnet (trimmed) info, but I

{Administrator}=>xdsl info expand=enabled
Physical Layer Statistics:

Modem state: up
Up time (Days hh:mm:ss): 1 day, 1:36:12
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
Channel Mode: Interleaved

Number of reset: 0

Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM IKNS
Specific: 0000 0001

Bearers generic info DS US
Payload rate [Kbps]: 17098 1016
Attenuation [dB]: 3.0 0.4
Margins [dB]: 12.0 12.7
Output power [dBm]: 0.0 12.6

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 2.13 0.00
Delay [ms]: 10.08 1.00
Depth []: 160 0.00
R: 16 0





If you have to run heating in winter, you don’t own enough computers.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
PeterReader
6018 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  #1337440 5-Jul-2015 19:43
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

These links are referral codes: Sharesies | Mighty Ape 




  #1337453 5-Jul-2015 19:49
Send private message

Thats ADSL2+ by the looks of things

quickymart
13924 posts

Uber Geek

ID Verified

  #1337454 5-Jul-2015 19:50
Send private message

Looks like ADSL2 to me. Since the Chorus's guy's one worked, I wonder if it's your router? How old is it?



BarTender
3606 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1337455 5-Jul-2015 19:50
Send private message

Payload rate [Kbps]: 17098 1016

That's ADSL right there.

funnyfela

350 posts

Ultimate Geek


  #1337458 5-Jul-2015 19:50
Send private message

Jase2985: Thats ADSL2+ by the looks of things


I'm glad I'm not the only one thinking that then. **sigh**




If you have to run heating in winter, you don’t own enough computers.


  #1337459 5-Jul-2015 19:52
Send private message

have you tried with just the device not bridged to anything?

Speak to your ISP and make sure you are on the correct profile and technology, Ie make sure they have your port setup as VDSL. then try a factory reset and use the wizard to setup for VDSL. See if that work then try setting up the bridging.

funnyfela

350 posts

Ultimate Geek


  #1337460 5-Jul-2015 19:53
Send private message

quickymart: Looks like ADSL2 to me. Since the Chorus's guy's one worked, I wonder if it's your router? How old is it?


It's the Telecom (then) Technicolour one. I should say that when I mean his one worked, the test modem synced to the cabinet, we didn't login and use it. Our one was in VDSL bridge mode, so probably why it wouldn't sync. His one all he needed was the DSL light to go solid on to show successful sync, and it very very well could've/probably synced on adsl.




If you have to run heating in winter, you don’t own enough computers.


 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
funnyfela

350 posts

Ultimate Geek


  #1337461 5-Jul-2015 19:55
Send private message

Jase2985: have you tried with just the device not bridged to anything?

Speak to your ISP and make sure you are on the correct profile and technology, Ie make sure they have your port setup as VDSL. then try a factory reset and use the wizard to setup for VDSL. See if that work then try setting up the bridging.


Yes I gave the modem a factory reset to give us internet, since its not working as VDSL only bridge its running as a normal ADSL/VDSL modem/router. I then used to wizard to do vdsl bridge again and then wouldn't sync anymore. Factory reset to get sync/internet back.




If you have to run heating in winter, you don’t own enough computers.


DarkShadow
1647 posts

Uber Geek


  #1337467 5-Jul-2015 20:12
Send private message

Either your ISP ordered it wrong or Chorus set it up wrong. In either case, call your ISP. :)

funnyfela

350 posts

Ultimate Geek


  #1337469 5-Jul-2015 20:19
Send private message

DarkShadow: Either your ISP ordered it wrong or Chorus set it up wrong. In either case, call your ISP. :)


Spark originally did say we were only getting ADSL, and then we got told/confirmed we were getting VDSL.

Calling Spark after work tomorrow, and will post the outcome




If you have to run heating in winter, you don’t own enough computers.


  #1337496 5-Jul-2015 21:39
Send private message

if you had have posted in the spark forum one of the ISP reps might have seen this and been able to check in on things for you.

Stu

Stu
Hammered
8332 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #1338092 6-Jul-2015 19:18
Send private message

Moved to Spark sub-forum.




People often mistake me for an adult because of my age.

 

 

Keep calm, and carry on posting.

 

 

Referral Links: Sharesies - Backblaze

 

Are you happy with what you get from Geekzone? If so, please consider supporting us by subscribing.

 

No matter where you go, there you are.


funnyfela

350 posts

Ultimate Geek


  #1338912 7-Jul-2015 21:21
Send private message

okay just a follow up on this,
just had an awesome conversation with a (kiwi) spark guy, and finally got the answers we needed.

Turns out that the work order was put through for both VDSL and ADSL I think, and while trying to re-do the VDSL the system keeps rejecting it.
They have kept re-doing this, and are now doing it manually. They haven't seem this before so couldn't give me an eta, but after talking  to him, thats okay.

Honestly, really really impressed with the guy I spoke to tonight, he understood everything I said, was onto it, had a tech understanding and just made me happy to have the answers and real answers instead of leaving feeling pissed off again. Best service from Spark ever.




If you have to run heating in winter, you don’t own enough computers.


BazNZ
258 posts

Ultimate Geek


#1339455 8-Jul-2015 19:12
Send private message

Thanks to Geekzone user Wheelbarrow01 helping me with my VDSL installation! I am experiencing the best speeds ever since using the internet in the home! cool







 


Sideface
9349 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1339501 8-Jul-2015 19:42
Send private message

BazNZ: Thanks to Geekzone user Wheelbarrow01 helping me with my VDSL installation! I am experiencing the best speeds ever since using the internet in the home! cool


What was the problem?




Sideface


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.