Spark ADSL drops out at 12.02am everynight for 1min Huawei HG630b

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark ADSL drops out at 12.02am everynight for 1min Huawei HG630b

jamus

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#177087 21-Jul-2015 20:07

This happens every night for 1minute and as a result kicks off our brother airport HL L2356WD meaning to use the printer we have to reconnect via the WPS setup button each day to use it.
I haven't done a firmware upgrade on the Huawai as a little nervous but has anyone encountered this drop out or should I bite the bullet and upgrade the firmware.

PeterReader

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#1349489 21-Jul-2015 20:07

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

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PoHq

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#1349501 21-Jul-2015 20:17

Do you have a security alarm in the house by any chance?

Jase2985

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#1349515 21-Jul-2015 20:53

thats monitored

GJones

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#1349517 21-Jul-2015 20:57

Monitored, but that will probably only dial out if tripped.
Sounds like an auto dialer, touch base, alarm almost universally responsible in this sort of scenario.

sbiddle

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#1349518 21-Jul-2015 20:59

My first pick would be the same as everybody else - an alarm that's dialling out and you don't have a master filter installed which is required for an alarm.

If you have an alarm and don't pay for monitoring it's still likely to be calling out every day to send it's status.

Jase2985

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#1349525 21-Jul-2015 21:09

if you know your brand of alarm you can test it be finding the code to force it to dial home. then check your internet connection :)

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jamus

9 posts

Wannabe Geek

#1349565 21-Jul-2015 21:48

Brilliant thanks for the quick responses. I do have a monitored alarm with safeguard in Wellington. I asked for a filter to be put in when the chorus chap installed broadband and he wired a seperate ph cable from the box out side my house upto the sky broadband connection.should the master filter be at this outside junction box? Any recommendations for someone /company who could install this for me in Wellington would be excellent.thanks again everyone

Jase2985

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#1349614 22-Jul-2015 07:59

what brand alarm?

Jase2985

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#1349618 22-Jul-2015 08:12

with my alarm i just hold down the 9 key and it will initiate a test call to the alarm company and report the status via the alarm zone lights.

Good way to see if the alarm is the issue.