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riahon: Why would you ring up to query your bill in the middle of the night?
Mark:riahon: Why would you ring up to query your bill in the middle of the night?
A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.
In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.
I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.
Regards,
Old3eyes
old3eyes:Mark:riahon: Why would you ring up to query your bill in the middle of the night?
A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.
In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.
I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.
This thread sounds like a bitch session for the sake of one..
Mark:riahon: Why would you ring up to query your bill in the middle of the night?
A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.
In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.
I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.
old3eyes:
This thread sounds like a bitch session for the sake of one..
riahon:
That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM.
Mark:riahon:
That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM.
Very droll ... wish I had so much wit.
Basically I was surprised they don't have a call centre and it got me wondering how Spark customers get help out of hours or if they are overseas in another timezone.
quickymart:Mark:riahon:
That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM.
Very droll ... wish I had so much wit.
Basically I was surprised they don't have a call centre and it got me wondering how Spark customers get help out of hours or if they are overseas in another timezone.
Was it a mission-critical request?
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