Spark doesn't have 24hour call centre ?

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark doesn't have 24hour call centre ?

Mark

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#177418 1-Aug-2015 21:42

How less than awesome!

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#1356852 1-Aug-2015 21:54

Guessing their plans are cheaper than that of ISPs that do have 24hr call centre's?

gehenna

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#1356889 1-Aug-2015 23:34

Wouldn't expect them to.

riahon

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#1356937 2-Aug-2015 08:20

Why would you ring up to query your bill in the middle of the night?

BarTender

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#1356941 2-Aug-2015 08:48

But but... Everyone wants to query their account and get a credit for one text message at 4am?? Don't they.

The broadband helpdesk is 24/7... but a very limited support staff from my experience.

Mark

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#1357021 2-Aug-2015 11:05

riahon: Why would you ring up to query your bill in the middle of the night?

A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.

In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.

I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.

old3eyes

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#1357031 2-Aug-2015 11:17

Mark:
riahon: Why would you ring up to query your bill in the middle of the night?

A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.

In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.

I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.

This thread sounds like a bitch session for the sake of one..

Regards,

Old3eyes

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#1357062 2-Aug-2015 11:52

old3eyes:
Mark:
riahon: Why would you ring up to query your bill in the middle of the night?

A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.

In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.

I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.

This thread sounds like a bitch session for the sake of one..

Sounds like 80% of the threads on geekzone 😁

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BarTender

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#1357065 2-Aug-2015 12:02

Online chat, if you have time to post on Geekzone right now during the day you would have time to post in online chat and they can get it sorted. I've always used them whenever I have a problem

riahon

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#1357092 2-Aug-2015 12:49

Mark:
riahon: Why would you ring up to query your bill in the middle of the night?

A whole heap of people work night shifts, or are just too busy during the day to find the time to spend listening to hold music.

In my case we'd gotten the days work all done, the kids packed away and I was hoping I could get my wifes number switched to a new SIM so she could use a new phone.

I was kind of expecting New Zealands biggest telecom to have a 24 hour support centre that could at least get a job logged if they could't do it over the phone.

That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM.

Mark

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#1357312 2-Aug-2015 21:14

old3eyes:
This thread sounds like a bitch session for the sake of one..

Yup!

Mark

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#1357315 2-Aug-2015 21:18

riahon:

That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM.

Very droll ... wish I had so much wit.

Basically I was surprised they don't have a call centre and it got me wondering how Spark customers get help out of hours or if they are overseas in another timezone.

Jase2985

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#1357336 2-Aug-2015 21:31

well if its a fault or lost or stolen phone they have a 24/7 faults line for that, but general help/enquires you have to call during opening hours

quickymart

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#1357355 2-Aug-2015 22:10

Mark:
riahon:

That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM.

Very droll ... wish I had so much wit.

Basically I was surprised they don't have a call centre and it got me wondering how Spark customers get help out of hours or if they are overseas in another timezone.

Was it a mission-critical request?

lucky015

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#1357402 3-Aug-2015 02:22

quickymart:
Mark:
riahon:

That makes sense, I would have done the same and probably written a letter to my local MP and also contacted the media as well because there is nothing worse than having to wait until the next day to get my wifes number switched over to a new SIM.

Very droll ... wish I had so much wit.

Basically I was surprised they don't have a call centre and it got me wondering how Spark customers get help out of hours or if they are overseas in another timezone.

Was it a mission-critical request?

Mission critical or not its about a level of service and something some of us value very highly, Where companies with 24/7 contact is available I will often ignore any options where it is not, I am more comfortable in the evening/night and contact centres are often quieter during this time so I often chose to make that type of call during this time.

riahon

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#1357404 3-Aug-2015 04:41

I am off to work soon. I rang Spark now because this is the time that suits MEEEEEEE!!!!!!!!!!!!!!! Oh they are closed when all I wanted was to get them to swap my sim. Oh well, I guess I am not as important as having staff work 24/7 to suit my frivolous needs.

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