Fibre down in Christchurch and Riccarton

Forums › Spark New Zealand (including Skinny and BigPipe) › Fibre down in Christchurch and Riccarton

tdgeek

29740 posts

Uber Geek

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#177561 6-Aug-2015 20:03

Unsure if its Spark, or all RSP's on Enable down here.

1 | 2

1182 posts

Uber Geek

Lifetime subscriber

#1360261 6-Aug-2015 20:07

Hi
https://www.spark.co.nz/help/servicealert/broadbandservicealert

Just spark I think, but checking with clients now :)

Clint

grb67

63 posts

Master Geek

#1360262 6-Aug-2015 20:07

Fibre says it is connected but there is no Internet. Papanui

mrphil

424 posts

Ultimate Geek

#1360276 6-Aug-2015 20:51

It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

Yabanize

2350 posts

Uber Geek

#1360279 6-Aug-2015 20:58

mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

Do you not have a mobile? What are you writing this from

mrphil

424 posts

Ultimate Geek

#1360428 7-Aug-2015 07:48

Yabanize:
mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

Do you not have a mobile? What are you writing this from

On my phone but I'm on prepay so don't have the luxury of heaps of data/minutes

cbrpilot

955 posts

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Spark NZ

#1360446 7-Aug-2015 08:30

Service was restored around midnight last night. If your service is still not working please make sure you restart everything, and if no joy, give us a call!

My views are my own, and may not necessarily represent those of my employer.

NZCrusader

646 posts

Ultimate Geek

#1360457 7-Aug-2015 08:52

Need to get fiber first before I can join the rest and complain.

Instead I will stick with complaining about HFC performance... :-)

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kiwigeek1

637 posts

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Inactive user

#1360690 7-Aug-2015 14:18

So what happened to kill it for 7 hours?

anyone know the truth?

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#1360691 7-Aug-2015 14:22

It was a Fibre cut.
Please rest assured Spark has appropriate actions underway to ensure that we should not see a repeat of this.

My views are my own, and may not necessarily represent those of my employer.

kingjj

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#1360695 7-Aug-2015 14:33

Wasn't aware Riccarton was no longer part of Christchurch? Learn something new everyday.

Considering all the issues Fibre avoids over ADSL (poor line quality, weather, dodgy connections etc) I think the occasional drop of service is a fair trade off (not that I still wouldn't be standing by the modem the whole time offering a small prayer mind you).

kiwigeek1

637 posts

Ultimate Geek
Inactive user

#1360697 7-Aug-2015 14:41

yeh I know its a fibre cut but what caused it? will it be on the tv news?

i know otago got hit last year with the same.. when digger cut through the main fibre running along
railway tracks?

Zeon

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#1360699 7-Aug-2015 14:43

mrphil:
Yabanize:
mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

Do you not have a mobile? What are you writing this from

On my phone but I'm on prepay so don't have the luxury of heaps of data/minutes

Don't want to sound pedantic but does the pizza place not have an 0800?

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