Fibre down in Christchurch and Riccarton

Forums › Spark New Zealand › Fibre down in Christchurch and Riccarton

tdgeek

17665 posts

Uber Geek

Trusted

# 177561 6-Aug-2015 20:03

Unsure if its Spark, or all RSP's on Enable down here.

1 | 2

639 posts

Ultimate Geek

# 1360261 6-Aug-2015 20:07

Hi
https://www.spark.co.nz/help/servicealert/broadbandservicealert

Just spark I think, but checking with clients now :)

Clint

grb67

63 posts

Master Geek

# 1360262 6-Aug-2015 20:07

Fibre says it is connected but there is no Internet. Papanui

mrphil

388 posts

Ultimate Geek

# 1360276 6-Aug-2015 20:51

It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

Yabanize

2153 posts

Uber Geek

# 1360279 6-Aug-2015 20:58

2 people support this post

mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

Do you not have a mobile? What are you writing this from

mrphil

388 posts

Ultimate Geek

# 1360428 7-Aug-2015 07:48

Yabanize:
mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

Do you not have a mobile? What are you writing this from

On my phone but I'm on prepay so don't have the luxury of heaps of data/minutes

cbrpilot

718 posts

Ultimate Geek

Trusted

Spark NZ

# 1360446 7-Aug-2015 08:30

Service was restored around midnight last night. If your service is still not working please make sure you restart everything, and if no joy, give us a call!

My views are my own, and may not necessarily represent those of my employer.

NZCrusader

646 posts

Ultimate Geek

# 1360457 7-Aug-2015 08:52

2 people support this post

Need to get fiber first before I can join the rest and complain.

Instead I will stick with complaining about HFC performance... :-)

NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

kiwigeek1

622 posts

Ultimate Geek

# 1360690 7-Aug-2015 14:18

So what happened to kill it for 7 hours?

anyone know the truth?

cbrpilot

718 posts

Ultimate Geek

Trusted

Spark NZ

# 1360691 7-Aug-2015 14:22

It was a Fibre cut.
Please rest assured Spark has appropriate actions underway to ensure that we should not see a repeat of this.

My views are my own, and may not necessarily represent those of my employer.

kingjj

Baby Get Shaky!
1643 posts

Uber Geek

Trusted

Subscriber

# 1360695 7-Aug-2015 14:33

One person supports this post

Wasn't aware Riccarton was no longer part of Christchurch? Learn something new everyday.

Considering all the issues Fibre avoids over ADSL (poor line quality, weather, dodgy connections etc) I think the occasional drop of service is a fair trade off (not that I still wouldn't be standing by the modem the whole time offering a small prayer mind you).

kiwigeek1

622 posts

Ultimate Geek

# 1360697 7-Aug-2015 14:41

yeh I know its a fibre cut but what caused it? will it be on the tv news?

i know otago got hit last year with the same.. when digger cut through the main fibre running along
railway tracks?

Zeon

3491 posts

Uber Geek

Trusted

# 1360699 7-Aug-2015 14:43

One person supports this post

mrphil:
Yabanize:
mrphil: It's been down since 6pm or so

Suck thing is that I'm back to the Stone Age,no internet,no Netflix and I can't even call up for a pizza since spark cut my copper line and switched my phone to fibre!!!

Do you not have a mobile? What are you writing this from

On my phone but I'm on prepay so don't have the luxury of heaps of data/minutes

Don't want to sound pedantic but does the pizza place not have an 0800?