I ordered an iPhone 64GB through Spark on interest free payments and a open plan, I had an email confirming the order and everything.. even says in the email I received - 'Your phone is coming soon! We’ll courier it out within 5 working days'. But when speaking to Spark Live Chat they seem to think the phone I ordered is on back order and they won't be getting any more and offered to cancel the order for the 16GB version instead. I haven't and have stuck with the order just incase.

The thing I don't understand is that it even let me purchase the phone in the first place - I wouldn't have bothered if I knew they were out of stock, if I try to purchase the phone now it says they're out of stock and you can't even add it to cart, but it never told me that when I placed my order.]

Is it possible this is just miscommunication by Spark Support and my phone is on the way or have a just placed an order for a phone i'll never receive? I guess I hasn't been 5 working days but the fact that they can't even provide a tracking number and are saying the order hasn't shipped makes me doubtful. Even a email notifying me from Spark would be nice.

Any similar experiences with Spark to offer insight?