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79 posts

Master Geek


# 179140 28-Aug-2015 11:36
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I have a Technicolor TG589vn v2 which was provided by Spark when my VDSL connection was set up. Everything seems to work fine on the wired LAN, but using a Windows 7 laptop on wireless I am getting disconnected at exactly hourly intervals.

The disconnections seem to occur at the same time past-the-hour as the end of the DHCP lease, but the lease lasts 24 hours and the disconnections are every hour.

Has anyone seen this problem before? Any ideas how I might fix it?

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  # 1375611 28-Aug-2015 12:05
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Update wireless drivers and see what happens. Group key renewal interval on routers is often at 3600 seconds so if you can see that on the router, try dropping it to 1800 and see if it makes it every half hour. If it does then see if newer wireless drivers list that as something that they fix.




Richard rich.ms



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Master Geek


  # 1375614 28-Aug-2015 12:18
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Unfortunately I can't see a "group key renewal" setting.

Regarding drivers, the router seems to be using the latest firmware. Also, from here:

"The Spark Technicolor TG-series gateways cannot be updated by the end user. Spark will push updates to the modem when required."

 
 
 
 


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  # 1375638 28-Aug-2015 12:44
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Not for the router, for the wireless card in the windows 7 machine.




Richard rich.ms

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  # 1375644 28-Aug-2015 12:57
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do any other devices disconnect? thats the easiest way to rule out the router or the device as the issue



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Master Geek


  # 1375671 28-Aug-2015 13:36
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I think I've seen simiar disconnects on another laptop - will run some more tests this evening.

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  # 1375682 28-Aug-2015 13:47
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bakery2k: I think I've seen simiar disconnects on another laptop - willrun some more tests this evening.


if you can narrow down where the issue is it might make it easier to fix



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Master Geek


  # 1380453 5-Sep-2015 23:00
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This problem now seems to be solved.

It was being caused by the router's "Automatic Channel Selection" feature. Setting "Channel Selection" to "Manual" (and disabling "Power Reduction") has stopped the disconnections.

Thanks for your help.

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