Funny spark tele-sales attempt....

Forums › Spark New Zealand (including Skinny and BigPipe) › Funny spark tele-sales attempt....

surfisup1000

5288 posts

Uber Geek

#179240 1-Sep-2015 12:40

Was phoned by spark earlier, as I am with spark for mobile, but on 2degrees 100/50 UFB with IP phone.

They go through the long spiel and eventually ask me to move UFB/phone to them.

They say can give package discount if i move to spark 100/20.....so, I say i need faster upload speeds so they go away and come back with an offer for 200/20 UFB... I point out that this is the same upload speed and they say that is all they can offer (nicely) and hang up.

I guess this wasn't in their script.

Although, I thought Spark do 200/200 , but she didn't offer that.

PeterReader

6018 posts

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Geekzone

Lifetime subscriber

#1377703 1-Sep-2015 12:40

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

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cbrpilot

955 posts

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Spark NZ

#1377722 1-Sep-2015 12:45

Spark do 100/100 and 200/200 business plan. But being business plans they are more expensive that residential.
http://www.spark.co.nz/business/shop/internet/

My views are my own, and may not necessarily represent those of my employer.

Oblivian

7296 posts

Uber Geek

ID Verified

#1377768 1-Sep-2015 13:48

On a similarly related script stumping note..

I've had a VF cell number for.. nearly 2 decades now. Pay monthly and usually never need support etc. But had to ring about changing my CC number recently. BAM, cold called some days later from the sales team trying to push other services on me.

When I was told how cheap their unlimited VDSL was, she was a little stumped by my saying we are in a fibre only subdivision and had no copper to run it on.

Some more pauses, and off she went again about how much faster VDSL was.. (and cheap if I bundle it) Kinda didn't know what 'Not much good to me, I'm on fibre.. you know. UFB. And a fibre only subdivision with limited providers and a 2yr contract' meant.

Needles to say, they were going to re-check my status in a few months to see if I could be persuaded then heh

Inphinity

2780 posts

Uber Geek

#1377787 1-Sep-2015 14:43

Can you get a business plan, on a residential account?

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#1377790 1-Sep-2015 14:49

You certainly can get business plans on residential accounts. You just can't do the reverse.

My views are my own, and may not necessarily represent those of my employer.

yitz

2074 posts

Uber Geek

#1377792 1-Sep-2015 15:00

Are business plans only available on 24 month contracts?

Inphinity

2780 posts

Uber Geek

#1377798 1-Sep-2015 15:37

cbrpilot: You certainly can get business plans on residential accounts. You just can't do the reverse.

Good to know, thanks :) I thought that was the case, but was recently told on the online chat that it wasn't possible for me to get the 100/100 or 200/200 plans on my residential account. It seems very difficult to maintain the upstream speed, coming from the earlier 100/50 plan to the newer plans :( Will enquire again about it, thank you!

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cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#1377820 1-Sep-2015 16:40

If you have any issues, let me know.

My views are my own, and may not necessarily represent those of my employer.