Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

7 posts

Wannabe Geek

# 179323 4-Sep-2015 08:33
Send private message

Anyone know of any broadband outage in the above area, starting from 7.30 p.m. last night onwards?
Tried their help desk, on-line chat (tried from my work internet), phone calls etc. yet, can't make any sense out of them, except having to listen to their playing music while I am waiting!
Very frustrating!
While broadband was working before, speed test results were:
24th Aug Evening 7. p.m.- Ping= 680mSec; Down load= 0.23Mbps;  25th evening 7.00 p.m. - Ping =555 mSec; Download= 0.7 Mbps; Upload= 0.41 Mbps 26th evening 7.00 p.m.- Ping = 399 m Sec; Download = 0.68 Mbps; Upload = 0.41 Mbps

Does anyone else in the country, get such a rough deal from SPARK?
My rig:
Brand new ADSL modem/router from SPARK, dedicated jack point, new Cat6 cable to entry point where a master filter installed, old aerial lead-in cable replaced with underground new cable installed by Chorus a week ago.
(When I took my computer & modem to my friend's place in AKL city to test (on ADSL connection), download speed was 17Mbps)

Filter this topic showing only the reply marked as answer Create new topic
5762 posts

Uber Geek

Lifetime subscriber

  # 1379502 4-Sep-2015 08:33
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

28599 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  # 1379526 4-Sep-2015 09:05
Send private message

Outage aside, you're on a BUBA connection either on an ASAM or Conklin (as we don't know you're location it's not possible to know what one) which would have become saturated like many around the country in recent months due to people thrashing unlimited connections. Plenty of things to read on here (including a big blog post from me on this very issue) if you search.

RBI wireless is the regulated replacement for copper in many areas to deliver better performance, you should be able to get this.


4817 posts

Uber Geek

  # 1379938 4-Sep-2015 18:40
Send private message

If you can answer the questions in Peter Reader's post, people here will have a much higher chance of being able to help you. "Awhitu Peninsular" is a huge area - can you be more specific for a start?

5604 posts

Uber Geek

Lifetime subscriber

  # 1380217 5-Sep-2015 12:22
Send private message

I'm looking into this one for you. Your connection is DSL1, address checker says "outside of planned coverage", but you appeared to be serviced from an upgraded exchange. So either:
- you connection is serviced from elsewhere
- address checker is reporting incorrect information for the exchanged
- some other strange fault

All internal wiring etc is all good :)

Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour


Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

7 posts

Wannabe Geek

  # 1380236 5-Sep-2015 13:48
Send private message

I believe we are connected to Pollok exchange. Our physical location is 2 Ks north of the exchange, right in the mid way between Pollok and Matakawau.
DSL started working from last night.
Had the alarm clock set to 3.00 a.m. this morning to do a speed test, Wow! for this part of NZ, I got 2.1Mbps download. Cant complain about that.
But unfortunately during the evenings, speed is miserably low.
May have to eventually go for RBI.

Filter this topic showing only the reply marked as answer Create new topic

Switch your broadband provider now - compare prices

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26

New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25

N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22

Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45

Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30

JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59

Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34

NZ Police releases public app
Posted 8-Jan-2020 11:43

Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06

Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54

AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42

AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32

Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09

Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.