Is SPARK Broadband down in Awhitu Peninsular-

Forums › Spark New Zealand (including Skinny and BigPipe) › Is SPARK Broadband down in Awhitu Peninsular-

Wheelspanner

7 posts

Wannabe Geek

#179323 4-Sep-2015 08:33

Hi
Anyone know of any broadband outage in the above area, starting from 7.30 p.m. last night onwards?
Tried their help desk, on-line chat (tried from my work internet), phone calls etc. yet, can't make any sense out of them, except having to listen to their playing music while I am waiting!
Very frustrating!
While broadband was working before, speed test results were:
24th Aug Evening 7. p.m.- Ping= 680mSec; Down load= 0.23Mbps; 25th evening 7.00 p.m. - Ping =555 mSec; Download= 0.7 Mbps; Upload= 0.41 Mbps 26th evening 7.00 p.m.- Ping = 399 m Sec; Download = 0.68 Mbps; Upload = 0.41 Mbps

Does anyone else in the country, get such a rough deal from SPARK?
My rig:
Brand new ADSL modem/router from SPARK, dedicated jack point, new Cat6 cable to entry point where a master filter installed, old aerial lead-in cable replaced with underground new cable installed by Chorus a week ago.
(When I took my computer & modem to my friend's place in AKL city to test (on ADSL connection), download speed was 17Mbps)

PeterReader

6018 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1379502 4-Sep-2015 08:33

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1379526 4-Sep-2015 09:05

Outage aside, you're on a BUBA connection either on an ASAM or Conklin (as we don't know you're location it's not possible to know what one) which would have become saturated like many around the country in recent months due to people thrashing unlimited connections. Plenty of things to read on here (including a big blog post from me on this very issue) if you search.

RBI wireless is the regulated replacement for copper in many areas to deliver better performance, you should be able to get this.

quickymart

13925 posts

Uber Geek

ID Verified

#1379938 4-Sep-2015 18:40

If you can answer the questions in Peter Reader's post, people here will have a much higher chance of being able to help you. "Awhitu Peninsular" is a huge area - can you be more specific for a start?

coffeebaron

6231 posts

Uber Geek

Trusted

Lifetime subscriber

#1380217 5-Sep-2015 12:22

I'm looking into this one for you. Your connection is DSL1, address checker says "outside of planned coverage", but you appeared to be serviced from an upgraded exchange. So either:
- you connection is serviced from elsewhere
- address checker is reporting incorrect information for the exchanged
- some other strange fault

All internal wiring etc is all good :)

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

Wheelspanner

7 posts

Wannabe Geek

#1380236 5-Sep-2015 13:48

I believe we are connected to Pollok exchange. Our physical location is 2 Ks north of the exchange, right in the mid way between Pollok and Matakawau.
DSL started working from last night.
Had the alarm clock set to 3.00 a.m. this morning to do a speed test, Wow! for this part of NZ, I got 2.1Mbps download. Cant complain about that.
But unfortunately during the evenings, speed is miserably low.
May have to eventually go for RBI.