New ADSL Connection: Disconnects when making/receiving/ending phone call

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matisyahu

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#180679 17-Sep-2015 18:21

Hi

Just got ADSL installed however it keeps disconnecting when I make a phone call, receive a phone call or end a phone call. I have a filter (the double thing where the modem and phone is hooked up) but do I need one on the phone upstairs? Here is the connection status:

Past experience means I'll probably need to get interleaved enabled on the line but I just want to double check some things first.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

Jase2985

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#1389233 17-Sep-2015 18:25

every phone should have a line filter

or better yet get a master filter installed

matisyahu

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#1389236 17-Sep-2015 18:38

Jase2985: every phone should have a line filter

or better yet get a master filter installed

All good - I'll grab the extra one from home; noticed that it only occurred on the upstairs phone but the downstairs phone with the filter there are problems.

Edit: Found an old d-link filter and attached it up to the phone. No disconnections so far so fingers crossed.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

BarTender

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#1389272 17-Sep-2015 20:02

I would get a Master Filter installed.

If you live in the Auckland area CoffeeBaron will see you right.

quickymart

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#1389377 17-Sep-2015 23:27

kawaii lives in Wellington (from memory), so probably a little far to travel.