I start off buy going to the live chat on the Spark website, the CSR tells me they need to book a call back, ok no problem I get a call back from a nice person in Manila.  This is at around 7.30pm Friday.  They tell me Spark accounts are closed and I need to call 128 tomorrow morning (Saturday) after 8am.  So I do this but the number appears invalid?  I use Vodafone for my mobile and Spark for broadband, I don't use or need a land line (There is a landline attached to the Spark account but I do not have access to it as I receive the broadband only via ubiquiti link).  I get straight back on the live chat again today (Saturday) after 8am and this time I am told Spark accounts is closed and I need to call back on Monday?

After reading this thread here: http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=176895

This just makes me just want to close my Spark account do what the op was going to do in this thread, change to a provider with NZ based support.  I don't have anything against these people in Manila but their level of customer server is appalling and its just so difficult to achieve with them, they either don't seem to have any common sense or just don't know how to do their job's properly.  I get told one thing by someone and then another thing by someone else, this wastes my time and it wastes theirs too.

Since the Manila call centre are of no help, and I am unable to call 128 from my mobile, my only other option is to drive somewhere where there is a landline, hence why I am posting here.  It would be much appreciated if someone from Spark can PM me, and i'll send you my details.