ADSL to VDSL upgrade

Forums › Spark New Zealand › ADSL to VDSL upgrade

bbunnys

319 posts

Ultimate Geek

# 181124 3-Oct-2015 13:02

Looking at upgrading to VDSL. How long does this normally take and is it hassle free.

Also anything to watch put for.

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# 1399318 3-Oct-2015 13:12

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less than a week wait time.

requires you to be home for the filter install and re-wire (if needed)

make sure you get the filter installed!

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# 1399322 3-Oct-2015 13:22

mentalinc: ... make sure you get the filter installed!

+1

A master filter is required for 99% of domestic installations.
Don't get VDSL without one

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bbunnys

319 posts

Ultimate Geek

# 1399325 3-Oct-2015 13:28

Ok well make sure they do. Thanks

quickymart

4732 posts

Uber Geek

# 1399348 3-Oct-2015 13:40

Have you confirmed you can get it?
Mine took about two weeks for the installation and I had to take half a day off work, but it was worth it

subaruWRX01

5 posts

Wannabe Geek

# 1401268 6-Oct-2015 20:11

Not sure if I should make a new post or use this one apologise for that .. Just got vdsl connected today , chorus dude came in less then 5mins on the phone and that was that did not mention if it all completed etc , just left ..till found the hard way 3 hours later .. was synced with vdsl2 , He did not install anything which I assumed from reading the threads in here its a must requirement with spark .. so now im still using my old adsl2+ micro filter going pass 8 years with it .. is this another way how to use VDSL? would have been great to have a master splitter or a rj45 input installed , haven`t a clue if a master splitter installed. originally 4 phone jacks .. 5th one came later on from sky for garage , lounge has 2 phone jacks 1 above the other ,one gives bad sync rates and the other gives good sync rates the other 3 jacks are not as bad or good as one in the lounge.

Line standard VDSL2 Downstream line rate (kbit/s) 34640 Upstream line rate (kbit/s) 10354 Downstream SNR (dB) 12.5 Upstream SNR (dB) 15.8 Downstream line attenuation (dB) 15.6 Upstream line attenuation (dB) 30.7 Downstream output power (dBmV) 13.5 Upstream output power (dBmV) 3.3 Downstream CRC 0 Upstream CRC 1 Downstream FEC 50 Upstream FEC 0

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# 1401329 6-Oct-2015 20:51

From the Spark web site:

Is it easy to install VDSL and how much does it cost?

It’s super easy! When you order VDSL you can let us know the date and time you'd like to have it connected. It will require a technician to visit your property to install a master splitter and new master jack point in your home ...

Do I need a new modem?

We’ll send you a high spec compatible Wi-Fi modem before the installation date and you'll need to have this on hand when the work starts.

Did you get "naked" VDSL or do you still have a phone line?
Did you get a new VDSL modem?
What speeds are you getting from the "best" jackpoint? (without the old ADSL filter)

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subaruWRX01

5 posts

Wannabe Geek

# 1401343 6-Oct-2015 21:21

Sideface: From the Spark web site:

Is it easy to install VDSL and how much does it cost?

It’s super easy! When you order VDSL you can let us know the date and time you'd like to have it connected. It will require a technician to visit your property to install a master splitter and new master jack point in your home ...

Do I need a new modem?

We’ll send you a high spec compatible Wi-Fi modem before the installation date and you'll need to have this on hand when the work starts.

Did you get "naked" VDSL or do you still have a phone line?
Did you get a new VDSL modem?
What speeds are you getting from the "best" jackpoint? (without the old ADSL filter)

No naked VDSL , Yes still have a phone line
Yes got the new vdsl modem from spark plugged in can only use the ADSL2 cable with the old ADSL micro filter connected.
as for the old ADSL Filter removed .. How should I plug the modem into the phone jack do I remove the actual phone cable and plugged that into the modem and straight to phone jack ?

I rang spark and they said if VDSL2 works then dont worry about it ? Chorus knows what there doing even thou its weird they did not install anything.

Will get back to you on the speedtest without the ADSL filter

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# 1401351 6-Oct-2015 21:37

subaruWRX01:
Sideface: Did you get "naked" VDSL or do you still have a phone line?
Did you get a new VDSL modem?
What speeds are you getting from the "best" jackpoint? (without the old ADSL filter)

No naked VDSL , Yes still have a phone line
Yes got the new vdsl modem from spark plugged in can only use the ADSL2 cable with the old ADSL micro filter connected.
as for the old ADSL Filter removed .. How should I plug the modem into the phone jack do I remove the actual phone cable and plugged that into the modem and straight to phone jack ?

I rang spark and they said if VDSL2 works then dont worry about it ? Chorus knows what there doing even thou its weird they did not install anything.

Will get back to you on the speedtest without the ADSL filter

If you have multiple phone jackpoints as well as VDSL you MUST have a master filter for maximum performance - as promised by Spark. You have paid for it and you need it! Somebody has cut corners.

You should NOT use an ADSL filter with VDSL.

You should be able to plug your new modem/router directly into the "best" wall jackpoint.

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joshhill96

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# 1401365 6-Oct-2015 21:55

Mine up here in Kerikeri took about a few days since first request, a guy comes to the house has a look at what you already have (With the supplied VDSL/Gigabit modem already installed)
and then goes to the cabinet on the street and makes a few adjustments then all good to go, I still have the filter installed for the landline. The speeds I get with VDSL with filter installed are much faster than the standard fibre 30/10 plans and that's with a filter installed, There has been no drop outs or slow in speeds since and that has been since October last year!

Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies.

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# 1401423 7-Oct-2015 02:21

We can presume that you don't have a master filter, because if you did, VDSL would only work on one of your jack points.

There are two groups of reasons that you should have a VDSL master filter:

1. Technical - this is covered in numerous threads on Geekzone, including Is your premises phone wiring impacting your broadband performance? which concludes: "The simple reality is that premises with multiple jack points and a xDSL connection that doesn’t have a master filter has degraded performance – while this degradation could only be minor, it could also be very significant."

2. Financial - Spark have promised you a VDSL filter install and will charge you ($200) for it anyway (indirectly) as part of your contract with them. Get what you paid for.

Your ADSL filter(s) should be on your phone(s) if you don't have a master filter, to prevent high-frequency xDSL signals reaching your phones.

Once you have tested your VDSL speeds, you need to decide if they're "good enough" - as distinct from "as fast as possible".

If they are slow (by VDSL standards) then you should demand your VDSL master filter. (I would demand it anyway

)
If your VDSL speeds are blazingly fast, then you may not consider it worth the hassle.

Please let us know what speeds you get.

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# 1401424 7-Oct-2015 02:25

joshhill96: Mine up here in Kerikeri took about a few days since first request, a guy comes to the house has a look at what you already have (With the supplied VDSL/Gigabit modem already installed) and then goes to the cabinet on the street and makes a few adjustments then all good to go, I still have the filter installed for the landline. The speeds I get with VDSL with filter installed are much faster than the standard fibre 30/10 plans and that's with a filter installed, There has been no drop outs or slow in speeds since and that has been since October last year!

How close is the cabinet? If it is nearby then maybe you have a strong VDSL signal - in which case you would get good VDSL speeds regardless of whether you had a master filter or not.

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subaruWRX01

5 posts

Wannabe Geek

# 1403109 9-Oct-2015 15:11

Sideface:
subaruWRX01:
Sideface: Did you get "naked" VDSL or do you still have a phone line?
Did you get a new VDSL modem?
What speeds are you getting from the "best" jackpoint? (without the old ADSL filter)

No naked VDSL , Yes still have a phone line
Yes got the new vdsl modem from spark plugged in can only use the ADSL2 cable with the old ADSL micro filter connected.
as for the old ADSL Filter removed .. How should I plug the modem into the phone jack do I remove the actual phone cable and plugged that into the modem and straight to phone jack ?

I rang spark and they said if VDSL2 works then dont worry about it ? Chorus knows what there doing even thou its weird they did not install anything.

Will get back to you on the speedtest without the ADSL filter

If you have multiple phone jackpoints as well as VDSL you MUST have a master filter for maximum performance - as promised by Spark. You have paid for it and you need it! Somebody has cut corners.

You should NOT use an ADSL filter with VDSL.

You should be able to plug your new modem/router directly into the "best" wall jackpoint.

This is what I get roughly with the filter , waiting for spark reply on the master splitter

Line standard

VDSL2

Downstream line rate (kbit/s)

36141

Upstream line rate (kbit/s)

10332

Downstream SNR (dB)

12.3

Upstream SNR (dB)

16.6

Downstream line attenuation (dB)

15.6

Upstream line attenuation (dB)

Downstream output power (dBmV)

13.5

Upstream output power (dBmV)

3.3

Downstream CRC

407

Upstream CRC

Downstream FEC

6711

Upstream FEC

1710

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# 1403206 9-Oct-2015 19:00

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subaruWRX01: .... This is what I get roughly with the filter , waiting for spark reply on the master splitter

Line standard VDSL2 Downstream line rate (kbit/s) 36141 Upstream line rate (kbit/s) 10332 Downstream SNR (dB) 12.3 Upstream SNR (dB) 16.6 Downstream line attenuation (dB) 15.6 Upstream line attenuation (dB) 31 Downstream output power (dBmV) 13.5 Upstream output power (dBmV) 3.3 Downstream CRC 407 Upstream CRC 0 Downstream FEC 6711 Upstream FEC 1710

Spark will try to convince you that your speeds are "good enough", and will probably try hard to avoid the trouble and expense of doing what Chorus should have done in the first place.

You will get better performance with a master splitter/filter.

Insist.

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hio77

'That VDSL Cat'
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# 1403230 9-Oct-2015 19:52

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subaruWRX01:
Sideface:
subaruWRX01:
Sideface: Did you get "naked" VDSL or do you still have a phone line?
Did you get a new VDSL modem?
What speeds are you getting from the "best" jackpoint? (without the old ADSL filter)

No naked VDSL , Yes still have a phone line
Yes got the new vdsl modem from spark plugged in can only use the ADSL2 cable with the old ADSL micro filter connected.
as for the old ADSL Filter removed .. How should I plug the modem into the phone jack do I remove the actual phone cable and plugged that into the modem and straight to phone jack ?

I rang spark and they said if VDSL2 works then dont worry about it ? Chorus knows what there doing even thou its weird they did not install anything.

Will get back to you on the speedtest without the ADSL filter

If you have multiple phone jackpoints as well as VDSL you MUST have a master filter for maximum performance - as promised by Spark. You have paid for it and you need it! Somebody has cut corners.

You should NOT use an ADSL filter with VDSL.

You should be able to plug your new modem/router directly into the "best" wall jackpoint.

This is what I get roughly with the filter , waiting for spark reply on the master splitter

Line standard VDSL2 Downstream line rate (kbit/s) 36141 Upstream line rate (kbit/s) 10332 Downstream SNR (dB) 12.3 Upstream SNR (dB) 16.6 Downstream line attenuation (dB) 15.6 Upstream line attenuation (dB) 31 Downstream output power (dBmV) 13.5 Upstream output power (dBmV) 3.3 Downstream CRC 407 Upstream CRC 0 Downstream FEC 6711 Upstream FEC 1710

at the very least, on a naked line, drop the inline adsl filter all together.

You should have master filter installed as its part of your installation and it resolves the issue of reflections within your home wiring which normally can be quite an improvement.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

subaruWRX01

5 posts

Wannabe Geek

# 1403605 10-Oct-2015 19:08

One person supports this post

Cheers guys we got the chorus tech to come today same person .. looked very lazy .. but it was done .. VDSL dedicated jack wasnt the neatest also used white electrical tape to fully locked down the jack housing as he couldnt get it to tighten up properly made small hole from the existing jack to stretch out 2 wires (can be seen) into the vdsl jack .. Master splitter was inserted into the ept .. sync rates has improved

Line standard

VDSL2

Downstream line rate (kbit/s)

39088

Upstream line rate (kbit/s)

10332

Downstream SNR (dB)

12.2

Upstream SNR (dB)

17.5

Downstream line attenuation (dB)

13.9

Upstream line attenuation (dB)

29.8

Downstream output power (dBmV)

13.5

Upstream output power (dBmV)

2.9

Downstream CRC

Upstream CRC

Downstream FEC

1164

Upstream FEC

471

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