How long does a Fibre order take?

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christherider

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Topic # 184019 6-Nov-2015 15:45

Fibre has finally become available at our address, so I placed an order for Fibre with Spark on 23 October. I haven't heard anything since. Obviously I expect the whole process will take some time, but it would be nice to know what the progress is. When can I expect an update from Spark?

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Reply # 1422484 6-Nov-2015 15:46

Mine (different ISP) took about three weeks. A coworker with Spark had it installed recently and it took about a month. I'd give it a couple more weeks before worrying.

marlinz

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Reply # 1422497 6-Nov-2015 16:00

8 people support this post

How long is a piece of string ?

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sbiddle

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Reply # 1422502 6-Nov-2015 16:06

Your question is very much like asking how long a piece of string is. The simple answer is that there isn't one, and without knowing the *exact* details of your install it's not possible to really add much.

A UFB install will take anywhere from a week to one year and counting. Your install will fall somewhere within that timeframe.

christherider

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Reply # 1422513 6-Nov-2015 16:38

Sorry I should clarify - I know lots of people who have had fibre installs, so I've got a general idea of how long it should take (for what it's worth, my house has easy/close road frontage, is modern, and isn't on a ROW). More specifically I'm wondering how long until I hear from Spark. At the moment the only thing I have is an email from the moment I completed the order, confirming their receipt of the order. I have no idea where the order is, what's next, what to expect now, etc.

Coil

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Reply # 1422514 6-Nov-2015 16:40

christherider: Sorry I should clarify - I know lots of people who have had fibre installs, so I've got a general idea of how long it should take (for what it's worth, my house has easy/close road frontage, is modern, and isn't on a ROW). More specifically I'm wondering how long until I hear from Spark. At the moment the only thing I have is an email from the moment I completed the order, confirming their receipt of the order. I have no idea where the order is, what's next, what to expect now, etc.

Sadly the only answer is what people stated above, When i was in the industry i saw what people thought were super simple installs take months and extremely complicated ones take a week. Its luck of the draw mate.

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Jase2985

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Reply # 1422614 6-Nov-2015 21:12

spark cant tell you any more if chorus dont tell spark anything

the majority of issues stem from chorus not providing enough info on whats happening.

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Reply # 1422618 6-Nov-2015 21:17

Same. 1 week for us now ... good to know ...

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Reply # 1422619 6-Nov-2015 21:19

Hypothetically if I put and order with Spark and an order with another ISP ... am I liable to any penalties for only taking up one of them?

DarkShadow

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Reply # 1422643 6-Nov-2015 22:30

^ Bad idea, you'll just make a mess of it. Everything goes through Chorus / LFC anyway so it won't be any faster.

Wheelbarrow01

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Reply # 1422880 7-Nov-2015 15:56

joker97: Hypothetically if I put and order with Spark and an order with another ISP ... am I liable to any penalties for only taking up one of them?

REALLY BAD IDEA - Chorus will treat the two installs as primary and secondary ONT installs ie they will be making arrangements and planning the network to provide two connections to your property. When they find out that you only ever wanted one and intend to cancel the other, they are within their rights to charge that ISP a cancellation fee, who are in turn within their rights to pass that cost on to you. Not to mention the time of the network designers you are wasting for no reason.

My advice is pick an ISP, stick with them, and cancel the order you don't want asap, before it's too late.

Chorus and other LFCs have not so far been charging cancellation fees for people who cancel prior to the install date, but this fee IS coming. A lot of work goes into these connections prior to the install date so last minute cancellations cost them a lot of money. Not to mention the time wasted when they could have been working on another connection.

The views expressed by me are not necessarily those of my employer Spark NZ Ltd

Wheelbarrow01

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Reply # 1422881 7-Nov-2015 15:58

Wheelbarrow01:
joker97: Hypothetically if I put and order with Spark and an order with another ISP ... am I liable to any penalties for only taking up one of them?

REALLY BAD IDEA - Chorus will treat the two installs as primary and secondary ONT installs ie they will be making arrangements and planning the network to provide two connections to your property. When they find out that you only ever wanted one and intend to cancel the other, they are within their rights to charge that ISP a cancellation fee, who are in turn within their rights to pass that cost on to you. Not to mention the time of the network designers you are wasting for no reason.

My advice is pick an ISP, stick with them, and cancel the order you don't want asap, before it's too late.

Chorus and other LFCs have not so far been charging cancellation fees for people who cancel prior to the install date, but this fee IS coming. A lot of work goes into these connections prior to the install date so last minute cancellations cost them a lot of money. Not to mention the time wasted when they could have been working on another connection.

LOL sorry - I missed the 'hypothetically' at the start of your sentence......

The views expressed by me are not necessarily those of my employer Spark NZ Ltd

matisyahu

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Reply # 1423399 9-Nov-2015 00:40

It all depends on where you're located in New Zealand and whether you're on a shared drive way or whether you're on house with a dedicated drive way. In the case of me I organised an install around the middle of July with all permissions handed within a week with the installation being finished by 5 November. If you're expecting a quick install then preprepared to be disappointed but Spark are ok if you move to them and use ADSL/VDSL then move to fibre once it is all installed.

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christherider

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Reply # 1424398 10-Nov-2015 13:55

The helpful Wheelbarrow01 PM'd me and discussed the process and some of the issues. I've since had a call and follow-up email from Ultra Fast Fibre (our LFC in Tauranga) to arrange a scoping visit (next week). So it's nice to know the process is underway.

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Reply # 1426350 11-Nov-2015 16:32

It has been almost 4 months for my UFB install. I am having an issue with Downer and Wellington Electric. Supposedly there needs to be some remediation, but there has been no activity on my install for almost 3 months now. If I complain to Spark they blame it on Chorus. If I complain to Chorus they blame it on Downer. If I complain to Downer they don't give a sh!t because I am not their customer and they tell me that they are waiting on someone else. Very poor handling of this by all parties involved.

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Reply # 1426402 11-Nov-2015 17:52

NastyNoble: It has been almost 4 months for my UFB install. I am having an issue with Downer and Wellington Electric. Supposedly there needs to be some remediation, but there has been no activity on my install for almost 3 months now. If I complain to Spark they blame it on Chorus. If I complain to Chorus they blame it on Downer. If I complain to Downer they don't give a sh!t because I am not their customer and they tell me that they are waiting on someone else. Very poor handling of this by all parties involved.

Have you tried Wellington Electric? They were very helpful last time I called them.

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