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christherider: Sorry I should clarify - I know lots of people who have had fibre installs, so I've got a general idea of how long it should take (for what it's worth, my house has easy/close road frontage, is modern, and isn't on a ROW). More specifically I'm wondering how long until I hear from Spark. At the moment the only thing I have is an email from the moment I completed the order, confirming their receipt of the order. I have no idea where the order is, what's next, what to expect now, etc.
joker97: Hypothetically if I put and order with Spark and an order with another ISP ... am I liable to any penalties for only taking up one of them?
The views expressed by me are not necessarily those of my employer Chorus NZ Ltd
Wheelbarrow01:joker97: Hypothetically if I put and order with Spark and an order with another ISP ... am I liable to any penalties for only taking up one of them?
REALLY BAD IDEA - Chorus will treat the two installs as primary and secondary ONT installs ie they will be making arrangements and planning the network to provide two connections to your property. When they find out that you only ever wanted one and intend to cancel the other, they are within their rights to charge that ISP a cancellation fee, who are in turn within their rights to pass that cost on to you. Not to mention the time of the network designers you are wasting for no reason.
My advice is pick an ISP, stick with them, and cancel the order you don't want asap, before it's too late.
Chorus and other LFCs have not so far been charging cancellation fees for people who cancel prior to the install date, but this fee IS coming. A lot of work goes into these connections prior to the install date so last minute cancellations cost them a lot of money. Not to mention the time wasted when they could have been working on another connection.
The views expressed by me are not necessarily those of my employer Chorus NZ Ltd
"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"
NastyNoble: It has been almost 4 months for my UFB install. I am having an issue with Downer and Wellington Electric. Supposedly there needs to be some remediation, but there has been no activity on my install for almost 3 months now. If I complain to Spark they blame it on Chorus. If I complain to Chorus they blame it on Downer. If I complain to Downer they don't give a sh!t because I am not their customer and they tell me that they are waiting on someone else. Very poor handling of this by all parties involved.
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