Currently on fibre 30 and want to upgrade to fibre 100. Tried to do this online through the MySpark portal but the only option I could see was "upgrade your broadband" but it is trying to lock me for 12 months or pay $300 install cost. It doesn't seem to understand I already have fibre. Note I use my own router so don't need one sent out.
After this initial fustration I rang 123, advised of at least 90 min wait so requested call back. When called back the person advised I can do all this online and to try again. I was out for lunch at the time so not able to try with Spark still on the phone. Now back at my desk I tried again but still the same result.
Rang 123 back again, this time not even advising a wait time, just saying will call back later this afternoon.
Why so difficult to complete a simple speed change?