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234 posts

Master Geek
+1 received by user: 5


Topic # 185656 30-Nov-2015 19:55
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I changed over to Fibre last week from VDSL. The whole process was handled very smoothly, and my existing router was used without any config changes. So far so good. 

My plan included a static IP, and I have since discovered that I cannot get to my IP address from outside of my LAN. A trace shows that there is no route, or possibly more than one route as the hops seem to loop.

I have spent literally hours on the online chat support, and subsequent phone calls. During my last contact (this morning), I was told to email staticip at spark but have no response (automated or otherwise). 

Is this a common problem? It has been nearly a week now, so sure I have been patient enough. Any suggestions welcome.

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638 posts

Ultimate Geek
+1 received by user: 167

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Spark NZ

  Reply # 1438114 30-Nov-2015 20:30
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Can you please PM me your details so I can take a look to see if I can spot anything untoward on our end?




My views are my own, and may not necessarily represent those of my employer.

638 posts

Ultimate Geek
+1 received by user: 167

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Spark NZ

  Reply # 1438464 1-Dec-2015 12:08
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Should be all sorted now.




My views are my own, and may not necessarily represent those of my employer.

 
 
 
 


38 posts

Geek
+1 received by user: 7


  Reply # 1459955 1-Jan-2016 19:41
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Do you have to pay for your static ip now

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