My plan included a static IP, and I have since discovered that I cannot get to my IP address from outside of my LAN. A trace shows that there is no route, or possibly more than one route as the hops seem to loop.
I have spent literally hours on the online chat support, and subsequent phone calls. During my last contact (this morning), I was told to email staticip at spark but have no response (automated or otherwise).
Is this a common problem? It has been nearly a week now, so sure I have been patient enough. Any suggestions welcome.