some help with my vdsl connection!

Forums › Spark New Zealand (including Skinny and BigPipe) › some help with my vdsl connection!

ianajmes

130 posts

Master Geek
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#189403 28-Dec-2015 18:11

Hi, and compliments of the season to you all. I have had an issue develop over the last couple of weeks where my vdsl has dropped off at random parts of the day. I have a Huawei hg630 and had previously had a rock solid connection, 70/30 on the new 998 bandplan (with speedtests to match)and i dont as a rule turn my modem off...was over 20 days on before issues developed.
So i noticed in the last week or 2 these dropouts , not the modem losing power but the internet light going out..this co-incided with huge fec errors ( millions in a couple of days) of which i was getting pretty much nothing and then today a dropout which saw my sync speed drop back to 38/9.
Luckily i have a spare Technicolor tg 589 lying around and have just plugged that in, got my original 70/30 sync back and after 30 mins no errors or the like.
So..long story short..is my huawei's life over or could this be another issue? (Guess it could be lots of things!)
I have master filter installed and as previously stated have had trouble free vdsl connection for months .
Obviously i will monitor the Technicolors performance but any suggestions or answers as to what it could be would be great.

IJD

PeterReader

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#1458175 28-Dec-2015 18:11

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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johnr

19282 posts

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+1 received by user: 2526
Inactive user

#1458185 28-Dec-2015 18:15

Hard reset the Huawei modem and see if that helps also check for any updates on Spark site

hio77

'That VDSL Cat'
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Lizard Networks

Subscriber

#1458196 28-Dec-2015 19:33

keep a close eye on it, does sound like potentially the modem is having issues however.

This is why testing your CPE before marking a fault is always a good move to make.

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