An issue about a slow ADSL link on Mount Eden road, three kings

Forums › Spark New Zealand (including Skinny and BigPipe) › An issue about a slow ADSL link on Mount Eden road, three kings

pangchn

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#190764 11-Jan-2016 19:27

I've just rent a new room on Mount Eden road in Three kings. The landlord is currently using Spark ADSL service. I tested the download speed, it is just around 1Mbps. So I tried to use different port from the wall and also change the splitter, and removed all the phone link. With all of this, I could only get 1.3Mbps for download. I think this area should get about 10Mbps bandwidth. What could I do to improve this? Thanks

PeterReader

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#1467867 11-Jan-2016 19:27

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

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johnr

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#1467879 11-Jan-2016 19:30

Many parts of Mt Eden are not covered by Cabinets and only served from the local exchange, So depending on distance from the exchange this could be all you can get,

Edit: Read what PeterReader has advised

hio77

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#1467885 11-Jan-2016 19:41

Your modem is syncing at G.992.3 which is a tad odd..

based off your slow upstream however, i would say your first issue is likely your internal wiring.

Have a master filter installed, @coffeebaron here would be your best bet for price.

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michaelmurfy

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#1467934 11-Jan-2016 20:04

Just checked the OP's address.

It is quite an unlucky situation since the OP is literally one house away from VDSL coverage (served from another cabinet 400m away) but the actual serving cabinet is the exchange 1.3km away for this address. Whoever designed the cabiling structure for Three Kings is a little strange...

My suggestions:

1) If this is long-term make friends with the neighbor and get VDSL installed there, just pay for their internet and run an Ethernet cable (if you can).
2) Get a master filter installed - this will give you around 6mbit down, 1mbit up. If there are many people using the connection this could still be very slow.
3) Take a look at Skinny Broadband (http://skinny.co.nz/broadband) which will offer better speeds, and is available at this address.

Michael Murphy | https://murfy.nz
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pangchn

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#1472878 16-Jan-2016 21:49

hio77: Your modem is syncing at G.992.3 which is a tad odd..

based off your slow upstream however, i would say your first issue is likely your internal wiring.

Have a master filter installed, @coffeebaron here would be your best bet for price.

Hi, hio777. I already contact coffeebaron and discuss with him about his service.

Thanks for your information.

nathan

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#1472949 17-Jan-2016 04:07

It's amazing - in our biggest city in NZ, just a few KMs from the CBD you get 1Mb and the best you could get is 6Mb

Ouch

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richms

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#1472954 17-Jan-2016 06:48

Same problem up the other end of mt eden, ages from the exchange, no cabinet, and no fiber for a very very long time.

Old work had 5-6 meg adsl, useless upstream meant that everything ground to a halt when uploading stuff, had to not have dropbox syncing during the day etc. Fiber available there now, but no idea if they pulled finger and got it or not.

Richard rich.ms

johnr

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#1472974 17-Jan-2016 08:23

Issue with Mt Eden area is the volcanic rock under ground

l43a2

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#1473170 17-Jan-2016 14:17

wouldnt this guy be perfect for the new skinny 4G service? :PP

coffeebaron

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#1473176 17-Jan-2016 14:26

nathan: It's amazing - in our biggest city in NZ, just a few KMs from the CBD you get 1Mb and the best you could get is 6Mb

Ouch

Which is why Telecom/Chorus spent $1.4billion on cabinetisation. And we're spending more billions over 10 years for fibre to home. Sure its frustrating if you're stuck in one of those slow spots, but this certainly is now quite the minority.
Imagine if the government listened to all the objections when they kicked of UFB. We'd only now be beginning the 10 year plan!

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Talkiet

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#1473178 17-Jan-2016 14:26

nathan: It's amazing - in our biggest city in NZ, just a few KMs from the CBD you get 1Mb and the best you could get is 6Mb

Ouch

Chorus is damned whatever they do here... Presumably these areas were first in line for the ADSL deployments many many years ago. If they were again prioritised then I am sure many people would complain that areas with even worse connections were being ignored, AGAIN!

And 6Mbps is NOT the best you can get. It's possibly the best you can get if you restrict yourself to wanting only a Chorus delivered, copper based access link. There are faster options available.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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DarthKermit

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#1473182 17-Jan-2016 14:35

If you're in the south end of Mt Eden Road, UFB is scheduled to be available this month.

Further up, it's "UFB fibre up to 200 Mbps between Jul-2018 and Jun-2019"

Without disclosing your address, which one do you fall under?

michaelmurfy

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#1473417 17-Jan-2016 23:04

DarthKermit: If you're in the south end of Mt Eden Road, UFB is scheduled to be available this month.

Further up, it's "UFB fibre up to 200 Mbps between Jul-2018 and Jun-2019"

Without disclosing your address, which one do you fall under?

The 2nd one in his case :(

robjg63

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#1473446 18-Jan-2016 07:29

l43a2: wouldnt this guy be perfect for the new skinny 4G service? :PP

Well worth investigating if wiring review doesn't help. 4G speeds are excellent on Skinny.

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pangchn

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#1473861 18-Jan-2016 14:50

michaelmurfy: Just checked the OP's address.

It is quite an unlucky situation since the OP is literally one house away from VDSL coverage (served from another cabinet 400m away) but the actual serving cabinet is the exchange 1.3km away for this address. Whoever designed the cabiling structure for Three Kings is a little strange...

My suggestions:

1) If this is long-term make friends with the neighbor and get VDSL installed there, just pay for their internet and run an Ethernet cable (if you can).
2) Get a master filter installed - this will give you around 6mbit down, 1mbit up. If there are many people using the connection this could still be very slow.
3) Take a look at Skinny Broadband (http://skinny.co.nz/broadband) which will offer better speeds, and is available at this address.

Just got the permission from my landlord to access the connection box(unsure). There is an alarm system inside, and the link of the wiring is kind of mess. I think this is the main reason for the slow link. My landlord is still considering my suggestion after he saw my photo.