Friends ADSL is running like a 1 legged dog

Forums › Spark New Zealand (including Skinny and BigPipe) › Friends ADSL is running like a 1 legged dog

gedc

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#190821 13-Jan-2016 19:06

So, I have a mate who is based out North Christchurch in what would be classed as rural - North Loburn. His area is being targetted by Scorch Communications which appears a wireless internet provider so prior to making any decision about swapping he's keen to understand if he can look at his current line / setup to see about any improvement. He's on a spark unlimited broadband plan but is constantly finding his plan to be fairly unuseable with constant page timeouts and very very very slow download speeds. His kids are going mad as their xbox 1 takes days to download a sizeable patch etc. Suffice to say, after about 6 months of accepting it he's keen to do something. He's logged into his modem and sent me some of the following information. I can't see anything dreadful re line attenuation ( thought it would be high) or noise but perhaps some of the smarter folks on here can point me ( and him ) towards any resolvable issues. Thanks for your advice

Modem is a Technicolor TG582n

Bandwith Up / Down [kbps] 864 / 7.552

Output Power Up / Down [dBm] 11,9 / 11,37

Line Attenuation Up / Down [dB] 9 / 16.5

SN Margin Up / Down 13 / 12,1

PeterReader

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#1470276 13-Jan-2016 19:06

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

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richms

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#1470288 13-Jan-2016 19:12

What does the chorus map say he should be getting?

Steve has said all there is on rural craptastic ADSL here - http://www.geekzone.co.nz/sbiddle/8780

Richard rich.ms

gedc

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#1470289 13-Jan-2016 19:14

Hi Richard.

Will check and thx for the link. Good read

hyperman

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#1470291 13-Jan-2016 19:17

snip....
Modem is a Technicolor TG582n

Bandwith Up / Down [kbps] 864 / 7.552

Output Power Up / Down [dBm] 11,9 / 11,37

Line Attenuation Up / Down [dB] 9 / 16.5

SN Margin Up / Down 13 / 12,1

7.552 kbps !!!!!!! there is your problem....

Guessing you mean 7552 kbps or 7.552 mbps

The views expressed by me are not necessarily those of my employer

sbiddle

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#1470296 13-Jan-2016 19:20

What does the Chorus coverage map say they should be getting?

gedc

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#1470309 13-Jan-2016 19:34

Hi Hyperman. I thought that too but no...See attached screenshot I've snipped some data from

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Jase2985

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#1470311 13-Jan-2016 19:37

pretty sure thats ADSL1

gedc

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#1470312 13-Jan-2016 19:37

Chorus map coverage shows broadband great than 5 Mbps

hio77

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#1470370 13-Jan-2016 21:09

Your friend is syncing at G.DMT (G.992.1) thats adsl1 so the speed sounds about right. based off your friends comments, sounds much like a conklin situation.

on the map your looking at LBN/BP shows as providing VDSL, however this conflicts with chorus's non public facing maps.

im having to take a bit ofa guess at your friends location here, but assuming he is above where Bradys road meets loburn terrace, hes fed off LBN/BP Otherwise its LBN/BA - ild double check exactly which cabinet, there is a slight bit of overlap in the overlays just below there for both cabinets.

Looks as though LBN/BP is still in progress of being upgraded, assuming your friend is served off this he should jump to around about a good 14/1 once completed all things being right, just shy of the serving range of VDSL.

As far as i can see LBN/BA is not planned to be upgraded currently.

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gedc

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#1470418 13-Jan-2016 21:59

He's pretty close to brady's road and loburn terrace road intersection if that helps to narrow the cabinet down.

Apologies for maybe a daft question but what are LBN/BP and LBN/BA.

I'm guessing from your comments re upgradability of the infrastructure that schorch may well be the only way to go for increased download speed

Thanks again

quickymart

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#1470427 13-Jan-2016 22:06

The LBN codes are the names of the Chorus cabinets. He will most likely be connected to one or the other.
And yes, it looks like he's on ADSL1 - if so, that's about the peak speed he will get (assuming his cabinet is not being upgraded).

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hio77

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#1470457 13-Jan-2016 22:43

gedc: He's pretty close to brady's road and loburn terrace road intersection if that helps to narrow the cabinet down.

Apologies for maybe a daft question but what are LBN/BP and LBN/BA.

I'm guessing from your comments re upgradability of the infrastructure that schorch may well be the only way to go for increased download speed

Thanks again

Okay, lets look at it this way.

Here is a detailed map, you can see the overlapping section i mentioned drawn on. Which side of the lines does your friend land on?

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gedc

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#1470469 13-Jan-2016 23:13

Put a pin in the map on the Brady's Road / Loburn Terrace Road intersection. He's on the corner of those two roads basically so looks like BP cabinet

hio77

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#1470475 13-Jan-2016 23:22

gedc: Put a pin in the map on the Brady's Road / Loburn Terrace Road intersection. He's on the corner of those two roads basically so looks like BP cabinet

right, in that case ild say the maps are slightly off with where "addresses" actually at there.

your friend should be on LBN/BP and should wait for that cabinet to be finished being upgraded, its scheduled currently to be done by about June 2016. Although likely be reasonably faster.

Given the distance assuming shortest run, and the line attenuation, that makes sense too.

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gedc

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#1470479 13-Jan-2016 23:33

Sweet. Thanks heaps for that and all the advice. Will let him know to hang on in there for a few more months at least :)