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Topic # 190860 14-Jan-2016 17:21
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Hi guys.

My mum is moving soon and wants to stick with Spark for Landline + Internet. She rung spark up but got told there was no connection at the new address, she got told she cant have a landline or broadband there. Looking on the address checker online, it is showing that she cant get any internet at her new place (Which she hasn't moved into yet), however its also showing she cant get it at her current address, which is wrong, so maybe that's just broken right now.

Anyway, she wants to keep a landline number, sadly she is old fashioned. 

How much would it cost to install a new connection (Landline + Internet) at the new address, and is it possible to be done?

Checking on other ISP websites, is showing that she can get BigPipe/VF/TrustPower (The only other 3 I've looked at) at the new address, but Spark said it cant be done.

So basically, she wants to stay with spark, wants to keep her landline, but Spark says nothing is available at the new address. How much would it cost and can it be done?

Just looking for a ball park figure/info, based in WGTN.

Thanks!



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  Reply # 1471122 14-Jan-2016 17:25
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Can you give us an idea of location? Might only be HFC / Cable at the address

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  Reply # 1471148 14-Jan-2016 17:32
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Flick me a PM with the address and I'll check it out for you and advise.




 
 
 
 


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  Reply # 1471190 14-Jan-2016 17:56
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Might be going off topic now but

VF is showing Cable is available, but BigPipe is showing only ADSL is available.

Is that an error or is it meant to be like that?

Different ISP can offer different speeds in the same place?

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  Reply # 1471205 14-Jan-2016 18:09
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Finch: Might be going off topic now but

VF is showing Cable is available, but BigPipe is showing only ADSL is available.

Is that an error or is it meant to be like that?

Different ISP can offer different speeds in the same place?


VF own the cable network, so yes that is correct.






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  Reply # 1471215 14-Jan-2016 18:14
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This looks like a strange one as the address doesn't exist with Chorus so I think the house has never had copper and may have always had Cable. Copper is available in the area.






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  Reply # 1471270 14-Jan-2016 19:52
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richms:
Finch: Might be going off topic now but

VF is showing Cable is available, but BigPipe is showing only ADSL is available.

Is that an error or is it meant to be like that?

Different ISP can offer different speeds in the same place?


VF own the cable network, so yes that is correct.




Thanks

So VF own the cable network throughout the entire country, or just in WGTN?

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  Reply # 1471273 14-Jan-2016 19:55
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Finch:
So VF own the cable network throughout the entire country, or just in WGTN?


The cable network is owned by Vodafone - it's in greater Wellington and Christchurch.

https://www.vodafone.co.nz/broadband/high-speed-cable/

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  Reply # 1471274 14-Jan-2016 19:56
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Finch:
richms:
Finch: Might be going off topic now but

VF is showing Cable is available, but BigPipe is showing only ADSL is available.

Is that an error or is it meant to be like that?

Different ISP can offer different speeds in the same place?


VF own the cable network, so yes that is correct.




Thanks

So VF own the cable network throughout the entire country, or just in WGTN?


Vodafone own the cable network where they have one, which is Christchurch, Wellington and Kapiti.


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  Reply # 1471275 14-Jan-2016 19:56
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If the property has never had copper you just need a new connection. I think it's $399 + GST in an urban area.




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  Reply # 1471294 14-Jan-2016 20:13
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sbiddle: If the property has never had copper you just need a new connection. I think it's $399 + GST in an urban area.



Its very confusing. I dont think the property has ever had copper, but some sites are saying only ADSL is available.

Plus as others have pointed out to me in PM, the address doesn't exist as such...

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  Reply # 1471340 14-Jan-2016 21:14
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The ones saying ADSL is available are only looking at the street. There is not a great deal of visibility to the checkers about what is installed into an address already. Also they don't allow for capacity in shared cables within buildings or down long driveways etc.

It is just an estimate.

I would be suprised is anyone would install new copper into a place with it about to become obsolete, but cant hurt to try ordering from a provider that says it can be done, you can move to spark later if you really want spark. I can't see a valid reason for wanting only spark, but old people.




Richard rich.ms



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  Reply # 1471474 15-Jan-2016 00:39
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Thanks for the replies folks.

Will get onto Spark Live Chat tomorrow and see what happens.

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  Reply # 1471623 15-Jan-2016 09:26
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Can you please send me a message with the address you want the new connection at and I will look into it for you.

I think the Spark rule is that if it's a brans new voice + broadband connection and fibre is available in the street, you must take up a fibre based service (VOF/BOF).
If fibre is not available in the area (or you only want voice service with no broadband) then we should be able to offer a copper based installation so long that it is not a fibre-only subdivision. For urban areas the cost to connect the house to the Chorus copper network for the first time is usually $97 plus a $69 site visit fee, but there may be extra costs if Chorus need to install a new service lead from the house to the network on the street. We usually cannot tell if a service lead exists until a tech has investigated onsite.

Anyway flick me the details and I will have a look.




The views expressed by me are not necessarily those of my employer Spark NZ Ltd



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  Reply # 1471650 15-Jan-2016 09:56
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Wheelbarrow01: Can you please send me a message with the address you want the new connection at and I will look into it for you.

I think the Spark rule is that if it's a brans new voice + broadband connection and fibre is available in the street, you must take up a fibre based service (VOF/BOF).
If fibre is not available in the area (or you only want voice service with no broadband) then we should be able to offer a copper based installation so long that it is not a fibre-only subdivision. For urban areas the cost to connect the house to the Chorus copper network for the first time is usually $97 plus a $69 site visit fee, but there may be extra costs if Chorus need to install a new service lead from the house to the network on the street. We usually cannot tell if a service lead exists until a tech has investigated onsite.

Anyway flick me the details and I will have a look.



PM sent.

Thanks.

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  Reply # 1471785 15-Jan-2016 11:34
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This looks to be a simple address format issue....

OP was searching for address 18B out of possible 18A, 18B and 18C, however the Chorus system shows addresses of 18, 18B and 18 LF (Lower Flat). I have already confirmed with OP that the target unit is downstairs from 18B, so the 18 LF address seems to match the physical location.

Unfortunately, incorrectly formatted or legacy addresses are prevalent in the Chorus database so it does tend to make things more difficult.

At the end of the day I can see 3 working Chorus-supplied copper connections at 18 - therefore I don't see any issue getting the OP connected. We just need to work out which of the current occupants is soon to vacate - but I believe it will be the person in 18 LF.

Thanks,
Simon




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