Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Jasonp

27 posts

Geek

ID Verified

#191571 9-Feb-2016 10:25
Send private message

HI,

 

Having recently made the switch to fibre (as Mt Eden ADSL was so slow) we have had on-going issues with speed.

 

We opted for the 100/20 unlimited plan however since day 1 (4 weeks ago) our speed has been 20/20.

 

Chorus has been out and rewired tested the ONT, Spark has sent 3 modems and I have spent hours trying to get help from the help desk!

 

Spark have basically washed there hands of me and told me to get a new ISP (they suggested I change my plan to a 30/10??). Will I have the same problem elsewhere?

 

Am I going crazy? Should this be so difficult? 

 

This forum is my final hope.

 

 


Create new topic
  #1487922 9-Feb-2016 10:26
Send private message

are you testing over Wi-Fi or Ethernet?




Jasonp

27 posts

Geek

ID Verified

  #1487924 9-Feb-2016 10:28
Send private message

Hi,

 

I have tested both wired and WIFI, it makes no difference to the result.

 

Cheers


lxsw20
3552 posts

Uber Geek

Subscriber

  #1487926 9-Feb-2016 10:30
Send private message

Just going right back to basics, have you tried another ethernet cable between the ONT and the Router?




Jasonp

27 posts

Geek

ID Verified

  #1487928 9-Feb-2016 10:32
Send private message

Yes, multiple cables.


Talkiet
4792 posts

Uber Geek

Trusted

  #1487939 9-Feb-2016 10:56
Send private message

Jasonp:

 

Yes, multiple cables.

 

 

 

 

Go and do a test on all three of the Spark Speedtest.net servers (through the speedtest.net main page and navigate to specifically shoose the Spark NZ servers in Akl, Wlg and Chc)... do the test, paste the results here and then send me privately your public IP address (as well as the time you ran the tests).

 

 

 

It would also help if you could send your account number/phone number. Have you tried a different computer or even using the speedtest client through a smartphone (Yes that will be wireless but wireless should get above 20Mbps if everything is relatively modern)

 

 

 

Cheers - N

 

 





Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


Jasonp

27 posts

Geek

ID Verified

  #1487942 9-Feb-2016 11:02
Send private message

Thanks,

 

I'll run the tests again and post the results tonight.

 

I'll send my details through to you  (thanks).

 

Yes, I have tried different PCs and mobiles, all with the same result (20/20).

 

 


Jasonp

27 posts

Geek

ID Verified

  #1488300 9-Feb-2016 19:43
Send private message

Speed tests run about 7:25 pm 9 Feb 16.

 

 

 

 

 

 

 

 

 

 


 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
quickymart
13924 posts

Uber Geek

ID Verified

  #1488303 9-Feb-2016 19:47
Send private message

Looks like you're on some 20/20 plan??


Jasonp

27 posts

Geek

ID Verified

  #1492591 15-Feb-2016 13:07
Send private message

Hi all,

 

My problem has been resolved!

 

A big thank you to Neil (Talkiet) from spark for all his efforts.

 

 

 

Cheers


Yoban
447 posts

Ultimate Geek


  #1492630 15-Feb-2016 13:52
Send private message

Hi there, what was the resolution? 

 

I too am in the area and looking to move to fibre due to similar reasons as yourself.


linw
2849 posts

Uber Geek


  #1492906 15-Feb-2016 22:22
Send private message

Good result, but, gee, why do we need 'divine intervention' to get obvious faults fixed??


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.