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what to you mean no avail when calling them?
Did you tell them you'd tried a different router?
Can you post some line stats from your router? That would be more helpful.
you need to tell the help desk person you have restarted it and it hasnt fixed the issue then they can move onto the next step in the process
if you dont you just end up being left where you are now. It light take a while on the phone but they should be able to narrow down the issues pretty quickly
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