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235 posts

Master Geek


Topic # 196533 3-Jun-2016 12:15
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somehow despite an unlimited txt plan I manage to run out of balance while txting...

 

 

 

so I go to https://www.spark.co.nz/myspark/register to see what it's all about

 

"MySpark is designed for customers who have fixed phone and Internet services or monthly mobile plans. You can manage your Prepaid mobile plans & subscriptions here."

oh, ok, so I click 'here'

 

'here' refreshes the same page.

 

 

 

seriously.

 

 

 

and last time I tried this and got to the right page it wasn't even letting me sign up anyway.

 

 

 

they'll let me top up all I want, but anything to do with looking at my actual activity and pricing per action is impossible to find.

 

 

 

::at a loss::

 

 

 

edit: turns out this time my txts stopped sending for _no obvious reason at all_. my balance is fine.


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  Reply # 1565043 3-Jun-2016 13:36
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What did Spark say when you called their customer service team on 123? Or did you actually just want to complain  about it rather than get a solution?





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  Reply # 1565045 3-Jun-2016 13:39
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timmmay:

 

What did Spark say when you called their customer service team on 123? Or did you actually just want to complain  about it rather than get a solution?

 

 

If a company offers online services to manage an account and they fail to work then it is worthy of a complaint. Having to make a phone call to get customer service is not a solution to this problem.





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  Reply # 1565046 3-Jun-2016 13:41
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Ah yes, that one broken hyperlink is really worthy of a complaint. Or you could just install the app, find the website yourself, or call customer service. 

 

Some people just want to complain.





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  Reply # 1565225 3-Jun-2016 16:50
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Sounds like you're trying to login to the MySpark fixed line portal.

 

If you want to query your mobile plan / info go to: https://www.spark.co.nz/onliness








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Master Geek


  Reply # 1565462 4-Jun-2016 07:16
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timmmay:


What did Spark say when you called their customer service team on 123? Or did you actually just want to complain  about it rather than get a solution?



 


I did that last time.


last time it was some problem on their end of actually following through with activating the changes/purchases their records showed I'd made or something.


 


took ages going around with some fake US accent lady, did not feel like going through all that again.




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Master Geek


  Reply # 1565463 4-Jun-2016 07:18
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timmmay:

 

Ah yes, that one broken hyperlink is really worthy of a complaint. Or you could just install the app-

 

 

if my phone could handle any more apps I might.

 

 

 

timmmay:

 

find the website yourself

 

 

I assume you googled to make sure it was findable (rather than being directed to the same link I was, and then found it wasn't, and for that reason didn't post your results.

 

 

 

timmmay:

 

Some people just want to complain.

 

 

that would explain your posts.

 

 




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Master Geek


  Reply # 1565464 4-Jun-2016 07:20
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BarTender:

 

Sounds like you're trying to login to the MySpark fixed line portal.

 

 

 

 

that's the page I ended up at, and I was trying to get away from that to the pre-paid one mentioned on that page (which is indeed the onliness one you linked)


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