spark's driving me up the wall lately

Forums › Spark New Zealand (including Skinny and BigPipe) › spark's driving me up the wall lately

Lykho

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#196533 3-Jun-2016 12:15

somehow despite an unlimited txt plan I manage to run out of balance while txting...

so I go to https://www.spark.co.nz/myspark/register to see what it's all about

"MySpark is designed for customers who have fixed phone and Internet services or monthly mobile plans. You can manage your Prepaid mobile plans & subscriptions here."

oh, ok, so I click 'here'

'here' refreshes the same page.

seriously.

and last time I tried this and got to the right page it wasn't even letting me sign up anyway.

they'll let me top up all I want, but anything to do with looking at my actual activity and pricing per action is impossible to find.

::at a loss::

edit: turns out this time my txts stopped sending for _no obvious reason at all_. my balance is fine.

timmmay

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#1565043 3-Jun-2016 13:36

What did Spark say when you called their customer service team on 123? Or did you actually just want to complain about it rather than get a solution?

richms

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#1565045 3-Jun-2016 13:39

timmmay:

What did Spark say when you called their customer service team on 123? Or did you actually just want to complain about it rather than get a solution?

If a company offers online services to manage an account and they fail to work then it is worthy of a complaint. Having to make a phone call to get customer service is not a solution to this problem.

Richard rich.ms

timmmay

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#1565046 3-Jun-2016 13:41

Ah yes, that one broken hyperlink is really worthy of a complaint. Or you could just install the app, find the website yourself, or call customer service.

Some people just want to complain.

BarTender

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#1565225 3-Jun-2016 16:50

Sounds like you're trying to login to the MySpark fixed line portal.

If you want to query your mobile plan / info go to: https://www.spark.co.nz/onliness

Lykho

253 posts

Ultimate Geek

#1565462 4-Jun-2016 07:16

timmmay:

What did Spark say when you called their customer service team on 123? Or did you actually just want to complain about it rather than get a solution?

I did that last time.

last time it was some problem on their end of actually following through with activating the changes/purchases their records showed I'd made or something.

took ages going around with some fake US accent lady, did not feel like going through all that again.

Lykho

253 posts

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#1565463 4-Jun-2016 07:18

timmmay:

Ah yes, that one broken hyperlink is really worthy of a complaint. Or you could just install the app-

if my phone could handle any more apps I might.

timmmay:

find the website yourself

I assume you googled to make sure it was findable (rather than being directed to the same link I was, and then found it wasn't, and for that reason didn't post your results.

timmmay:

Some people just want to complain.

that would explain your posts.

Lykho

253 posts

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#1565464 4-Jun-2016 07:20

BarTender:

Sounds like you're trying to login to the MySpark fixed line portal.

that's the page I ended up at, and I was trying to get away from that to the pre-paid one mentioned on that page (which is indeed the onliness one you linked)