Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


z96

z96

6 posts

Wannabe Geek


#198153 28-Jun-2016 14:34
Send private message

Our line has been down since April, I've called spark several times and they keep telling me the same thing each time, they will check with the service company and that they dont know when it will be fixed. I have no idea what else to do other than call, being neglected like this for 2 months is unacceptable. Someone please help me, tell me what else can be done. If more info is needed I will provide.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
chevrolux
4962 posts

Uber Geek
Inactive user


  #1582044 28-Jun-2016 14:43
Send private message

A TON of more info is required. There is just no way a customer is left without service for this long unless something catastrophic has happened with the local infrastructure. Has your local exchange building burnt to the ground?!


 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

z96

z96

6 posts

Wannabe Geek


  #1582054 28-Jun-2016 14:54
Send private message

Ill give some more info. It happened about when the fiber installation works in front of the house finished, suddenly everything was down. We called the next day and they sent a technician that didnt do anything. Since then Ive called several times and they keep telling me the same thing. Several times i was promised "it will be back next week" or "the week after" but nothing. They then redirected our line to a mobile phone, not sure if that affected anything. They then informed us they made a temporary fix but still nothing. Ive been busy for the past few months but now Im free and want to sort it out but have no clue what else to do. Im pretty sure its just our house but i havent checked. Sorry if i sound a bit clueless


kornflake
409 posts

Ultimate Geek


  #1582299 28-Jun-2016 19:55
Send private message

Do you have fibre? If not do you have a/vdsl?



kornflake
409 posts

Ultimate Geek


  #1582304 28-Jun-2016 19:58
Send private message

Sorry, when you say line can you clarify what you mean by line. that's what my last should have said.

freitasm
BDFL - Memuneh
76778 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #1582316 28-Jun-2016 20:09
Send private message

I advise you call Spark, lodge a complaint and get a ticket number for that.





Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 


richms
26537 posts

Uber Geek

Trusted
Subscriber

  #1582319 28-Jun-2016 20:11
Send private message

What are are you in? That will at least let us know which LFC is responsible for this mess.





Richard rich.ms

z96

z96

6 posts

Wannabe Geek


  #1582368 28-Jun-2016 21:39
Send private message

Area is Burnside christchurch . we had ADSL and a landline, there were fiber works in front of our house but apparently we still cant get fiber. Im gonna call them tommorow to get some more info then file a complaint. Even after this they still want us to pay the monthly bill. Ridiculous

Is the best place to complain their complaints page or on the phone? I dont want to complain to some call centre overseas I want someone of importance to hear this



kornflake
409 posts

Ultimate Geek


  #1582370 28-Jun-2016 21:44
Send private message

Do you still have adsl but no pots line or nothing at all and you are posting via mobile 3/4g connection?

Wheelbarrow01
1476 posts

Uber Geek

Trusted
Chorus

  #1582395 29-Jun-2016 00:51
Send private message

Yes something really does not sound right here - there is no way a fault ticket would be closed without the situation being resolved (and confirmed resolved by the faults team at least test calling you). Can you please send me a private message with your Spark account number and/or fault ticket number, and I will get someone to look into this for you.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


z96

z96

6 posts

Wannabe Geek


  #1582571 29-Jun-2016 12:12
Send private message

kornflake: Do you still have adsl but no pots line or nothing at all and you are posting via mobile 3/4g connection?


Nothing at all and posting from mobile data or university computers.

kornflake
409 posts

Ultimate Geek


  #1582575 29-Jun-2016 12:24
Send private message

Not been mean, but you have paid the bill I.e. They haven't cut you off due to an overdue amount.

z96

z96

6 posts

Wannabe Geek


  #1582703 29-Jun-2016 14:52
Send private message

kornflake: Not been mean, but you have paid the bill I.e. They haven't cut you off due to an overdue amount.


The entire month of April has been paid for, I didn't pay for may or June because we have had no service anyway.

richms
26537 posts

Uber Geek

Trusted
Subscriber

  #1582704 29-Jun-2016 14:53
Send private message

Have they billed you for it? If you have an overdue amount I wouldnt expect them to be fixing anything for you.





Richard rich.ms

z96

z96

6 posts

Wannabe Geek


  #1582712 29-Jun-2016 15:01
Send private message

richms:

Have they billed you for it? If you have an overdue amount I wouldnt expect them to be fixing anything for you.



weve never had an overdue bill in the past. This issue started in late April which was paid for, we went several weeks with no service at all before they sent the next bill. I only stopped paying after we were ignored for a long time. Do you think this is the wrong thing to do?

richms
26537 posts

Uber Geek

Trusted
Subscriber

  #1582749 29-Jun-2016 15:48
Send private message

z96:
richms:

 

Have they billed you for it? If you have an overdue amount I wouldnt expect them to be fixing anything for you.

 



weve never had an overdue bill in the past. This issue started in late April which was paid for, we went several weeks with no service at all before they sent the next bill. I only stopped paying after we were ignored for a long time. Do you think this is the wrong thing to do?

 

Umm, yes. if you have an overdue amount you either need to dispute it or pay it, otherwise they will just cut you off and send it to collections.





Richard rich.ms

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26


Year in Search: What Kiwis Searched for in 2023
Posted 12-Dec-2023 08:18


New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00


Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup