Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

3 posts

Wannabe Geek

Topic # 198252 2-Jul-2016 08:05
Send private message

So I came home today and found that all the SSID's were up and running but the Internet wasn't. I checked the OTM and found the Optical light is Solid Red which is bad news. So I tried calling Spark 3 times waiting a total of 5 hours so I ended up switching to Text Support. Finally managed to get in to contact with them until he told me I need to ring Spark's repair team. Going on wait for another hour and a half and got told that they're closed.

Is the only way to fix a Red Optical Light a technician? How long will that take them usually?
Apparently my Neighbors is down as well, could are whole street be down?

Create new topic
3744 posts

Uber Geek
+1 received by user: 790

  Reply # 1584464 2-Jul-2016 08:15
Send private message

Does your neighbour have the same symptoms (same red light)? How about any other neighbours?

3 posts

Wannabe Geek

  Reply # 1584474 2-Jul-2016 08:21
Send private message

Only one of my neighbors have the exact same symptoms.

85 posts

Master Geek
+1 received by user: 11

  Reply # 1584475 2-Jul-2016 08:26
Send private message

My new fibre connection fell over with a red light a few weeks after install.


Spark call center confirmed what I already knew- that a red light on the box means nothing can be done without a tech visit to repair.


In my case it was a 'faulty' install, apparently the fibre connections are most likely to go down within a few weeks of install.


So, when you get through to Spark they will tell you that there is 24-48 hour timeframe for Chorus tech to look at fault and repair

3 posts

Wannabe Geek

  Reply # 1584485 2-Jul-2016 08:31
Send private message

Oh that sucks :/ How long total did it take them to come over and get it fixed?

85 posts

Master Geek
+1 received by user: 11

  Reply # 1584487 2-Jul-2016 08:38
Send private message

It took 2 days, but that might have been quick because I had trouble with getting the install done and had made Chorus aware of my 'disappointment' with the sudden fault. Tech was supposed to make a time so I could be home, but just turned up without warning. 


The repair was quick, he said he just had to change the connection over to the '2nd pair'

1479 posts

Uber Geek
+1 received by user: 553

  Reply # 1584490 2-Jul-2016 09:05
Send private message

Red optical means the laser is down. Most likely a broken fibre and you most definitely need a tech. Usually Chorus can send a tech in one day, including public holidays and weekends.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40

Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36

Microsoft ices heated developers
Posted 6-Jul-2018 20:16

PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45

Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.