So I came home today and found that all the SSID's were up and running but the Internet wasn't. I checked the OTM and found the Optical light is Solid Red which is bad news. So I tried calling Spark 3 times waiting a total of 5 hours so I ended up switching to Text Support. Finally managed to get in to contact with them until he told me I need to ring Spark's repair team. Going on wait for another hour and a half and got told that they're closed.
Is the only way to fix a Red Optical Light a technician? How long will that take them usually? Apparently my Neighbors is down as well, could are whole street be down?
It took 2 days, but that might have been quick because I had trouble with getting the install done and had made Chorus aware of my 'disappointment' with the sudden fault. Tech was supposed to make a time so I could be home, but just turned up without warning.
The repair was quick, he said he just had to change the connection over to the '2nd pair'
Red optical means the laser is down. Most likely a broken fibre and you most definitely need a tech. Usually Chorus can send a tech in one day, including public holidays and weekends.
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