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Does your neighbour have the same symptoms (same red light)? How about any other neighbours?
My new fibre connection fell over with a red light a few weeks after install.
Spark call center confirmed what I already knew- that a red light on the box means nothing can be done without a tech visit to repair.
In my case it was a 'faulty' install, apparently the fibre connections are most likely to go down within a few weeks of install.
So, when you get through to Spark they will tell you that there is 24-48 hour timeframe for Chorus tech to look at fault and repair
It took 2 days, but that might have been quick because I had trouble with getting the install done and had made Chorus aware of my 'disappointment' with the sudden fault. Tech was supposed to make a time so I could be home, but just turned up without warning.
The repair was quick, he said he just had to change the connection over to the '2nd pair'
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