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Ridika

3 posts

Wannabe Geek


#198252 2-Jul-2016 08:05
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So I came home today and found that all the SSID's were up and running but the Internet wasn't. I checked the OTM and found the Optical light is Solid Red which is bad news. So I tried calling Spark 3 times waiting a total of 5 hours so I ended up switching to Text Support. Finally managed to get in to contact with them until he told me I need to ring Spark's repair team. Going on wait for another hour and a half and got told that they're closed.

Is the only way to fix a Red Optical Light a technician? How long will that take them usually?
Apparently my Neighbors is down as well, could are whole street be down?

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quickymart
13924 posts

Uber Geek

ID Verified

  #1584464 2-Jul-2016 08:15
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Does your neighbour have the same symptoms (same red light)? How about any other neighbours?




Ridika

3 posts

Wannabe Geek


  #1584474 2-Jul-2016 08:21
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Only one of my neighbors have the exact same symptoms.

shortcircuit
86 posts

Master Geek


  #1584475 2-Jul-2016 08:26
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My new fibre connection fell over with a red light a few weeks after install.

 

Spark call center confirmed what I already knew- that a red light on the box means nothing can be done without a tech visit to repair.

 

In my case it was a 'faulty' install, apparently the fibre connections are most likely to go down within a few weeks of install.

 

So, when you get through to Spark they will tell you that there is 24-48 hour timeframe for Chorus tech to look at fault and repair




Ridika

3 posts

Wannabe Geek


  #1584485 2-Jul-2016 08:31
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Oh that sucks :/ How long total did it take them to come over and get it fixed?

shortcircuit
86 posts

Master Geek


  #1584487 2-Jul-2016 08:38
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It took 2 days, but that might have been quick because I had trouble with getting the install done and had made Chorus aware of my 'disappointment' with the sudden fault. Tech was supposed to make a time so I could be home, but just turned up without warning. 

 

The repair was quick, he said he just had to change the connection over to the '2nd pair'


DarkShadow
1647 posts

Uber Geek


  #1584490 2-Jul-2016 09:05
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Red optical means the laser is down. Most likely a broken fibre and you most definitely need a tech. Usually Chorus can send a tech in one day, including public holidays and weekends.

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