Hi thanks for your reply. I was just hoping for a general feedback, but does a speedtest in the evening differ to during the day? Is all I can think of right now.

Thanks, 

What made you switch?

this probably :)

Ah, cool. So you feel my question!

Thanks for your help.

Kiwiwolf: I will probably be jumping ship from the aforementioned provider due to the same ongoing issues as highlighted in other posts. I bought a Linksys WRT1900AC router from them. Can I still use this with Big Pipe?

Yes

Kiwiwolf: Big Pipes FB page seems to show the majority of the feedback is negative. Is it justified?

look at any providers facebook page, you see the same thing

90% of the time you only hear about the bad stuff

Hi what Jase said - most people who have a good experience don't tend to go on Facebook and post about it, so you'll always skew towards negative

We keep our reviews open to make sure customers have a channel to escalate issues to us and we can fix the problem.  Most ISPs prefer to block Facebook reviews. It makes their FB page look 'better' but means they miss out on the opportunity to correct customers problems.

BigPipeNZ:

 

Hi what Jase said - most people who have a good experience don't tend to go on Facebook and post about it, so you'll always skew towards negative

 

Good point! New week resolution time ... Start posting positive reviews on company FB pages.