Hi,

I am trying to connect to my home PC from outside of my home network. I have Spark at home. I used to be able to do this over a year ago without any problems but now I cannot. I have all the port forwarding set up (VDSL router -> wireless router -> home PC)

I tried a tracert from my work to my Spark IP and it appears to be timing out of a jetstream node (the IP of which is NOT my home WAN IP)

 

 1  XXX  0.540 ms  0.468 ms  0.440 ms
 2  ge-1-1-1-240.core-1.ive.chc.unleash.net.nz (116.90.138.221)  1.436 ms * *
 3  * * *
 4  ae5-4020.core-0.que.akl.unleash.net.nz (116.90.129.73)  14.800 ms * *
 5  * * *
 6  * * *
 7  tengigabitethernet1-1-0-331.wntnz-rt1.fx.net.nz (202.53.187.30)  29.971 ms  29.991 ms  29.972 ms
 8  tengigabitethernet0-2-0-540.wnmur-rt1.fx.net.nz (202.53.187.237)  29.983 ms  29.906 ms  30.100 ms
 9  tengige0-0-2-0-317.chrev-rt1.fx.net.nz (202.53.187.46)  29.213 ms  29.368 ms  29.529 ms
10  122-56-224-12.mobile.spark.co.nz (122.56.224.12)  31.172 ms * 122-56-224-12.mobile.spark.co.nz (122.56.224.12)  30.831 ms
11  125-237-160-1.jetstream.xtra.co.nz (125.237.160.1)  34.135 ms  31.568 ms  30.606 ms
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

 

I tried contacting Spark and got put through to their "Broadband Expert" (in India?!) who told me that they "do not support port forwarding or VPN so I should contact my IT support"...

This sounds like baloney to me. Does anyone have any advice as to whether this looks like a problem on my end or Spark's end?

Cheers