Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




333 posts

Ultimate Geek

Trusted
Lifetime subscriber

# 202099 16-Sep-2016 18:33
Send private message

Hi,

 

I am "boarding with non tech family who decided to change over from Vodafone Fibre 30/10? plus landline to Spark 100/30 + landline.

 

This happened on Wednesday but the telephone is giving the above response to all outgoing calls.

 

The owner has called Spark twice but has no ETA for resolution

 

I do not know what the landline number is supposed to be so haven't tried calling it.

 

The telephone line from the ONT is plugged into a jack point via an ADSL filter, as it was with the Vodafone connection.

 

The modem has changed from an Huawei HG659 to an HG659B.

 

I read an earlier thread from 2005 that said that the install wasn't completed so suspect this is the case here.

 

Is there anything I can do to expedite this?

 

I note that the helpful pictures in the modem sheet show the ONT directly connected to a telephone, not through an ADSL filter. Is this an issue?

 

Not expecting miracles, only asking to find out more about the processes. First time I have been involved in a city install for quite some time, and only really as a beneficiary of it, not in control.

 

Oh yes, trying out the new PC with W10 as well! May the old HP XP Pro rest in peace soon.


Create new topic
111 posts

Master Geek


  # 1631927 16-Sep-2016 20:01
Send private message

Similar for me last week.  It appears that your users are not registered for Landline Phone over fibre.  Go online to Spark and fill in the form to register for landline phone (i.e. landline phone without an old-fashioned landline but doing the same job via the ONT.)  ADSL filter is not needed with fibre landline phones. I think you may find that the little box for between ONT and phones is simply used as a convenient way to connect into the house wiring.  You can go online to Chat with Spark but you need to wait in a queue and wait while the "chat person" looks up the answers to your questions.  Chorus were excellent installers but Spark isn't quite on the ball with some aspects.  However there are large numbers of people working to get fibre to nearly everyone who hasn't already got it and it is sometimes hard to get the right message to the right fixit person! 

 

 


2853 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1631928 16-Sep-2016 20:10
Send private message

If you're getting that message then your voice line hasn't been provisioned at all. It's the default message that is played for naked fibre customers so then when the tech is installing fibre they get a dial tone. Since otherwise the ATA port is completely dead and it's hard to make sure the line is correctly wired without anything to test against.
If someone chooses to move from naked to having a phone line then it's just config in the backend to make it work.

Use online chat and say that the fibre voice hasn't been provisioned and they need to kick it into life.





 
 
 
 




333 posts

Ultimate Geek

Trusted
Lifetime subscriber

  # 1631939 16-Sep-2016 21:03
Send private message

Thanks for that info. Always learning something new here. Had a chat just now but getting Fibre team to call tomorrow. Service on a Saturday!


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.