Hi,

I am "boarding with non tech family who decided to change over from Vodafone Fibre 30/10? plus landline to Spark 100/30 + landline.

This happened on Wednesday but the telephone is giving the above response to all outgoing calls.

The owner has called Spark twice but has no ETA for resolution

I do not know what the landline number is supposed to be so haven't tried calling it.

The telephone line from the ONT is plugged into a jack point via an ADSL filter, as it was with the Vodafone connection.

The modem has changed from an Huawei HG659 to an HG659B.

I read an earlier thread from 2005 that said that the install wasn't completed so suspect this is the case here.

Is there anything I can do to expedite this?

I note that the helpful pictures in the modem sheet show the ONT directly connected to a telephone, not through an ADSL filter. Is this an issue?

Not expecting miracles, only asking to find out more about the processes. First time I have been involved in a city install for quite some time, and only really as a beneficiary of it, not in control.

Oh yes, trying out the new PC with W10 as well! May the old HP XP Pro rest in peace soon.