Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Spark New Zealand › Just got my bill charged $5 extra


1470 posts

Uber Geek
+1 received by user: 249


Topic # 204236 22-Sep-2016 21:12
Send private message

Haven't rung up about it yet but got my Spark bill and was charged $5 extra.
Thought if was on same plan was suppose to get $5 discount for year?
I'm on fibre 100/20 and got charged $115.

Got $10 discount which getting for fibre 100 for year but not the $5 discount for October price increase. Has this happened to everybody?

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
2949 posts

Uber Geek
+1 received by user: 321


  Reply # 1639016 22-Sep-2016 21:22
One person supports this post
Send private message

Errrmmm...

 

 

 

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=201719

 

 

151 posts

Master Geek
+1 received by user: 31


  Reply # 1639017 22-Sep-2016 21:23
Send private message

Have you tried asking Spark if it was a mistake?

 
 
 
 




1470 posts

Uber Geek
+1 received by user: 249


  Reply # 1639104 23-Sep-2016 05:23
Send private message

Oblivian:

Errrmmm...


 


http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=201719


 



Different subject. I've now got my bill and there's no $5 discount on it. I haven't changed plan.

Other thread was to say what's suppose to happen, I started this thread to say it hasn't happened in my case. Will try ringing Spark when they're open.

4171 posts

Uber Geek
+1 received by user: 574

Trusted

  Reply # 1639137 23-Sep-2016 07:34
Send private message

Hmm yeah mine we up $5 this month as well, I thought it was supposed to be delayed, but didn't pay too much attention to the dates, was a year or something wasn't it?

 

I actually filled in this: http://www.spark.co.nz/help/billing/manage/how-can-i-dispute-or-query-a-charge-on-my-spark-bill/  It shows up on as part of the Help section.  But after submitting may be mobile related?  Who the hell knows, it doesn't say anything about mobile on it, so I'll see what happens.  I'll give it 24 hours, then call them.




Previously known as psycik

NextPVR: Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,
OpenHAB: ODroid C2 eMMC Drive, OpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 2012 Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex

2949 posts

Uber Geek
+1 received by user: 321


  Reply # 1639140 23-Sep-2016 07:45
Send private message

Sept 2017

But per original thread should show a $5 charge and rebate on same bill, however I doubt it can work out how to apply a $15 discount based on sign up deal and they probably see it as a grandfather plan now the caps have an increase and all reflect it

Likely part of the t&c used in the past to modify plan with notification aka the press release

4171 posts

Uber Geek
+1 received by user: 574

Trusted

  Reply # 1639145 23-Sep-2016 07:48
Send private message

Oblivian: Sept 2017

But per original thread should show a $5 charge and rebate on same bill, however I doubt it can work out how to apply a $15 discount based on sign up deal and they probably see it as a grandfather plan now the caps have an increase and all reflect it

Likely part of the t&c used in the past to modify plan with notification aka the press release

 

 

 

Yeah mine has:

 

Unlimited Data Naked Broadband - Fibre100 01.10.16 - 31.10.16 $104.98

 

Under the detail then:

 

The total you need to pay is $104.98 - So obviously the bit that is supposed to apply the discount isn't working.  I haven't changed my plan since I went on fibre last year.

 

 




Previously known as psycik

NextPVR: Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,
OpenHAB: ODroid C2 eMMC Drive, OpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 2012 Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex



1470 posts

Uber Geek
+1 received by user: 249


  Reply # 1639212 23-Sep-2016 09:43
One person supports this post
Send private message

Just rung them up.

They are aware of the issue and there will be a double credit on next bill, and also said it wasn't just me.

I'll pay the extra this month and hopefully it's sorted next bill.

4171 posts

Uber Geek
+1 received by user: 574

Trusted

  Reply # 1639231 23-Sep-2016 10:00
Send private message

rugrat: Just rung them up.

They are aware of the issue and there will be a double credit on next bill, and also said it wasn't just me.

I'll pay the extra this month and hopefully it's sorted next bill.

 

 

 

Cool, thanks for that.

 

 




Previously known as psycik

NextPVR: Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,
OpenHAB: ODroid C2 eMMC Drive, OpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 2012 Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex

767 posts

Ultimate Geek
+1 received by user: 227


  Reply # 1658851 27-Oct-2016 11:51
Send private message

Not the OP, but update on this.  I've just received this month's bill, and while I have a 'full' credit of $5 for the current month as promised , I've only received a partial credit of $1.93 for the previous month.  Looks like it is only for a part of the month (12 days), even though I was charged the full $114.99 last month

370 posts

Ultimate Geek
+1 received by user: 85


  Reply # 1658969 27-Oct-2016 12:55
One person supports this post
Send private message

Sorry but I find it funny that fibre users are getting agitated over $5 per month with the speeds they get. Try to remember what it was like when you had ADSL2 speeds and you were almost paying as much.

18915 posts

Uber Geek
+1 received by user: 5459

Trusted
Lifetime subscriber

  Reply # 1658973 27-Oct-2016 12:57
4 people support this post
Send private message

cynnicallemon:

 

Sorry but I find it funny that fibre users are getting agitated over $5 per month with the speeds they get. Try to remember what it was like when you had ADSL2 speeds and you were almost paying as much.

 

 

 

 

I find it "funny" you felt the need to comment on it. I don't see any particular agitation, I see people asking if other people have a similar issue. 

 

 

370 posts

Ultimate Geek
+1 received by user: 85


  Reply # 1658978 27-Oct-2016 12:58
4 people support this post
Send private message

networkn:

 

 

 

I find it "funny" you felt the need to comment on it.

 

 

Cool, that's two of us amused then.

767 posts

Ultimate Geek
+1 received by user: 227


  Reply # 1659048 27-Oct-2016 14:11
Send private message

Just had a quick live-chat with Spark:

 

When you receive your bill next month, the credits will balance out.  Credits were applied but not in time to balance out with billing cycles
.

14485 posts

Uber Geek
+1 received by user: 1908


  Reply # 1659074 27-Oct-2016 14:48
Send private message

Just checked mine, and it does have the credit applied. I have just moved to fibre, and see that they are still charging a wire maintenance fee of $5 per month. Should they still be charging that? Or does that cover my own telephone wiring in the house , which plugs into the ONT box? I don't see much point in this fee with fibre, if the phone wiring is now totally separate from the ONT?

7933 posts

Uber Geek
+1 received by user: 811

Subscriber

  Reply # 1659286 27-Oct-2016 21:04
Send private message

How long have you had fiber? My M-in-laws wire maintenance vanished after about two months.




Regards,

Old3eyes

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.