Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2 posts

Wannabe Geek

Topic # 204907 22-Oct-2016 14:09
Send private message

Moved house and requested Vodafone to install TV and Broadband. They are citing they can't because the line is already assigned to a different Spark customer. I know the previous tenant - she sits next to be at work - she has called Spark three times. Firstly to transfer her service to her new property - which they have done. Secondly to ask why they didn't disconnect her service from the previous property as part of the transfer as I told her it was still installed. Thirdly to ask why it still has not been disconnected.


I have called Spark myself and they have advised me that the tenant requested the service to be disconnected on 2 November - actually they requested it on the 2 October. Basically the best and fastest way to get a service now is through Spark and therefore they have a monopoly until the 2 November when they will release the line. What is that about?


Any ideas about how I could get broadband people?

Filter this topic showing only the reply marked as answer Create new topic
5355 posts

Uber Geek
+1 received by user: 1828

  Reply # 1656177 22-Oct-2016 14:16
Send private message

What sort of broadband?


EDIT: Oh, and this doesn't seem to be Spark holding anything to ransom. It appears to be a mistake around the disconnection date (which do happen), which could be on the part of Spark, the old tenant, or perhaps miscommunication between the two.

2 posts

Wannabe Geek

  Reply # 1656178 22-Oct-2016 14:18
Send private message

I will take anything I can get now that Spark and Vodafone cannot get it together.


5355 posts

Uber Geek
+1 received by user: 1828

  Reply # 1656181 22-Oct-2016 14:23
One person supports this post
Send private message

Well, there's plenty of options, but you haven't said what type of broadband it is?. Fixed line xDSL, fibre...??


There's several wireless variants depending on where you are too.


From what you've said, it may not be a case of Spark and Vodafone getting it together - it seems to be just a case of a mistake in disconnection date.

394 posts

Ultimate Geek
+1 received by user: 28

  Reply # 1656184 22-Oct-2016 14:45
Send private message

No ransom as such, it will be sparks 30 day cancelation policy, have your work mate call spark and ask for her line to be RQ'd immediately with the billing period unchanged through to the 2nd of November, this will close the open service order and allow Voda to open their service order request with Chorus.

4235 posts

Uber Geek
+1 received by user: 2423

Lifetime subscriber

  Reply # 1656191 22-Oct-2016 15:13
Send private message

If xDSL connection (copper) Vodafone can't do anything till the Spark connection is disconnected, No ISP could




Edit: Unless another pair of copper running into the house from the street

2866 posts

Uber Geek
+1 received by user: 685

Lifetime subscriber

  Reply # 1656210 22-Oct-2016 15:38
Send private message

Understand you are annoyed but at least get your info correct before jumping into a forum. From the advice given you need to get the previous tenant to sort it out.





Galaxy S8


Garmin  Vivoactive 3

4690 posts

Uber Geek
+1 received by user: 2640


  Reply # 1656211 22-Oct-2016 15:44
2 people support this post
Send private message

It doesn't matter who the ISP is. Their hands are tied because until the line is cancelled by the existing customer, Chorus won't assign it to a new customer. This is by design.

27572 posts

Uber Geek
+1 received by user: 7032

Biddle Corp
Lifetime subscriber

  Reply # 1656228 22-Oct-2016 16:54
One person supports this post
Send private message

Spark have no monopoly on the line and are not holding anybody to ransom.


The previous customer has a disconnection date lodged for the 2nd Nov. Until that date *NO* RSP can touch the line.


If you want a new connection lodged prior to this then get the previous customer to contact Spark and lodge an immediate disconnect. The line will be available for reprovisioning within a few hours.





Filter this topic showing only the reply marked as answer Create new topic

Donate via Givealittle

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14

A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21

Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33

GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47

Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47

LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45

New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52

2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10

D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09

Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58

Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14

FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40

Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33

Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27

Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.