xtra email problems

Forums › Spark New Zealand (including Skinny and BigPipe) › xtra email problems

GEOMAX

450 posts

Ultimate Geek

#205836 29-Nov-2016 09:57

last night my xtra email accounts on outlook 2013, 2016 and thunderbird on different windows PCs stop working with error internal server error #IS6532 and rejecting passwords etc. I have checked settings etc. I had earlier given permission etc for the coming changes. I can access with webmail and Android mobile access is ok. Have I missed something?

leonc

10 posts

Wannabe Geek

#1679290 29-Nov-2016 10:04

No - issue is with Spark/Yahoo. It's posted on Sparks status page.

pbgben

261 posts

Ultimate Geek

#1679303 29-Nov-2016 10:29

Had a call today from a customer with the same issue.

$5USD 1GB RAM, 10GB SSD VPS in SYD

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#1679319 29-Nov-2016 10:52

MAIL Updates

Tuesday 29th November, last updated @ 10:20 am

XTRAMAIL ISSUE

Some customers may be experiencing problems sending or receiving Yahoo! Xtra mail when using third party email clients such as outlook. Our technicians are currently working on it. You can still access Yahoo! Mail using webmail at xtramail.co.nz. Please refresh this page for the latest updates on this issue. We apologise for any inconvenience.

Update@10:20

Engineers continue to troubleshoot issue and work to restore services

EDDIT

NOTE: this issue is only affecting my POP3 accounts

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

GEOMAX

450 posts

Ultimate Geek

#1679377 29-Nov-2016 11:55

thanks for updates. There was nothing at 9 00am today but now see status updates on Spark and facebook. Better late than never but 12 hours late is stretching it a bit...

kiwigeek1

637 posts

Ultimate Geek
Inactive user

#1679412 29-Nov-2016 12:44

yeah 28th Nov got same error Login Error ([SYS/TEMP] internal server error (#IS6532))

I made up an account to access yahoo pop3 directly on pop peeper

solved getting emails while they work on problem?

although I could send a email to the send.xtra.co.nz ok

just pop not working

catspyjamas

188 posts

Master Geek

#1679414 29-Nov-2016 12:50

If it helps anyone, I am able to access my xtra email in Outlook using IMAP, but I am not able to access it in Thunderbird using POP mail today. In case it is significant - I changed my IMAP settings in Outlook a month or so ago to the new IMAP settings Spark recommends as found here: https://www.spark.co.nz/myspark/myemail/emailchanges/ These are the settings needed for when spark migrates to SMX.

Today my yahoo email accounts (separate accounts to my xtra mail) are a bit hit and miss to access in POP mail also. Re-trying will work on my yahoo acounts, but still getting the an error message with xtra account in POP mail.

mattwnz

20141 posts

Uber Geek

#1679431 29-Nov-2016 13:15

It went down about 11 pm last night as I kept getting login pop ups in outlook. Although that isn't uncommon with xtra email. It is amazing people use it for mission critical stuff. But many people don't want to pay extra for a domain and email hosting.

Equinox IT

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FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#1679556 29-Nov-2016 15:33

OK we are up and running on POP3 & IMAP accounts as of now. Though Spark haven't updated there "service alert" page yet.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

GEOMAX

450 posts

Ultimate Geek

#1679573 29-Nov-2016 15:54

POP working for me now. Would like to know how it took so long to filter down and start the fix process.

nunz

1421 posts

Uber Geek
Inactive user

#1680106 30-Nov-2016 14:12

leonc: No - issue is with Spark/Yahoo. It's posted on Sparks status page.

There is a work around posted in the first post here: http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=205314

ignore all the haters later on in the post - seems the original poster was correct as the settings here do still work while "proper settings failed"