What! I thought for a moment this post was about @johnr moving to Spark!

You could try @hio77 or @talkiet

Neither is quite like Johnr, but are associated with spark and might be able to point you in the direction of someone who could help.

Probably best if you try their account manager if they have one?

I'm definitely only technical. Billing is not something I want to get involved in and is no-where near my day job. If the OP PMs me with a brief description of the issue and contact details I will pass it on to someone directly but won't be able to follow it up myself.

Cheers -N

@wheelbarrow01 will be your best bet. @hio77 doesn't work for Spark (or any other ISP) AFAIK - he just has a tonne of knowledge.

IMO if JohnR ever needed a reference when applying for a new job, he would struggle not to find one on Geekzone

While i may reside at spark, i do not hold an offical Position with the company in terms of social media.

as per Neils comments, i too am in the technical area. all billing questions i do not handle.

@michaelmurfy ;)

Technical people at ISP's are those that have learned it is easier to learn all the tech stuff rather than deal with the stress of the billing stuff.

coffeebaron:

 

What! I thought for a moment this post was about @johnr moving to Spark!

 

Me too! Click bait ; ) haha *jokes*

I'm around too if you still need assistance, again mainly technical but I have helped in other areas previously obtaining updates etc.

yitz: Doesn't the social media team / official comms have an account on these forums? @SparkNZ

I believe a rep from that team does but I can't emphasise the following point strongly enough.

"This is NOT an official support channel and assistance here is not part of Sparks service offering. The people responding are doing it largely on their own time, occasionally during breaks and try to limit their assistance to areas they can provide value in."

All that said, I posted, making the offer to the OP that I would take the detail and pass it to someone internally that might be able to help - but so far I have had no response. (There are plenty of people that might check websites only once a day so that's no big deal)

I'm sure most people do know this, but it's worth highlighting for new users.

Cheers - N

(Snip)

Talkiet: 

 

 

 

"This is NOT an official support channel and assistance here is not part of Sparks service offering. The people responding are doing it largely on their own time, occasionally during breaks and try to limit their assistance to areas they can provide value in."

 

 

 

As somebody who works at a competing provider and has in the past provided this kind of help I can't support this enough for any ISP but most importantly for any employee who takes the time to help out when they just because they can.

Thanks to everyone for the replies. I have asked for a resolution to be put to the resolution team and will await that - hopefully common sense with prevail.

In the mean time, WHY does Spark not itemise the data usage on mobile bills? There are minutes and texts itemised, even if zero rated, but nothing on data?

And then I was told that the data usage records only go back 3 months in the Spark system if they run an enquiry?

If any of you tech guys can help me out here it would be appreciated - cheers.

dunnersdude:

 

Thanks to everyone for the replies. I have asked for a resolution to be put to the resolution team and will await that - hopefully common sense with prevail.

 

In the mean time, WHY does Spark not itemise the data usage on mobile bills? There are minutes and texts itemised, even if zero rated, but nothing on data?

 

And then I was told that the data usage records only go back 3 months in the Spark system if they run an enquiry?

 

If any of you tech guys can help me out here it would be appreciated - cheers.

 

What would you like itemised?

Your calls list destination, start and end date. Texts list who you texted and when.

By comparison mobile data itemises...... how much data you used? are you looking a day, hour, weeek, minute breakdown? What is the useful info for you?

2D breaksdown usage broadly into day and session - at least it did, before their online was 'UPDATED' to be better  - but i rarely use it expect when the kids seem to barrel through mobile data and i want to track the day down