Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




121 posts

Master Geek
+1 received by user: 11


# 208795 28-Feb-2017 09:49
Send private message

Hi is there a johnr equivalent at Spark?

Have a major issue with billing for a non profit and trying to talk to someone somewhat high level about it.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
5429 posts

Uber Geek
+1 received by user: 2491

Trusted
Lifetime subscriber

  # 1727494 28-Feb-2017 10:18
49 people support this post
Send private message

What! I thought for a moment this post was about @johnr moving to Spark!

 

 





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


4517 posts

Uber Geek
+1 received by user: 878

Trusted
Lifetime subscriber

  # 1727496 28-Feb-2017 10:20
9 people support this post
Send private message

Lol^ That is exactly what came to my mind!

I was like damn, better move to Spark if JohnR is there.





 
 
 
 


1459 posts

Uber Geek
+1 received by user: 382


  # 1727570 28-Feb-2017 11:20
Send private message

You could try @hio77 or @talkiet

 

Neither is quite like Johnr, but are associated with spark and might be able to point you in the direction of someone who could help.

 

Probably best if you try their account manager if they have one?


4040 posts

Uber Geek
+1 received by user: 2784

Trusted

  # 1727575 28-Feb-2017 11:22
Send private message

I'm definitely only technical. Billing is not something I want to get involved in and is no-where near my day job. If the OP PMs me with a brief description of the issue and contact details I will pass it on to someone directly but won't be able to follow it up myself.

 

 

 

Cheers -N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


Mr Snotty
8602 posts

Uber Geek
+1 received by user: 4500

Moderator
Trusted
Lifetime subscriber

  # 1727580 28-Feb-2017 11:24
Send private message

@wheelbarrow01 will be your best bet. @hio77 doesn't work for Spark (or any other ISP) AFAIK - he just has a tonne of knowledge.





2823 posts

Uber Geek
+1 received by user: 461

Trusted

  # 1727591 28-Feb-2017 11:41
4 people support this post
Send private message

IMO if JohnR ever needed a reference when applying for a new job, he would struggle not to find one on Geekzone


'That VDSL Cat'
10203 posts

Uber Geek
+1 received by user: 2449

Trusted
Spark
Subscriber

  # 1727600 28-Feb-2017 12:03
Send private message

While i may reside at spark, i do not hold an offical Position with the company in terms of social media.

 

 

 

as per Neils comments, i too am in the technical area. all billing questions i do not handle.

 

 

 

@michaelmurfy ;)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


383 posts

Ultimate Geek
+1 received by user: 132


  # 1727653 28-Feb-2017 12:32
4 people support this post
Send private message

Technical people at ISP's are those that have learned it is easier to learn all the tech stuff rather than deal with the stress of the billing stuff.





Please note: I have a professional bias towards Vodafone.

590 posts

Ultimate Geek
+1 received by user: 97

Trusted

  # 1727688 28-Feb-2017 14:12
One person supports this post
Send private message

coffeebaron:

 

What! I thought for a moment this post was about @johnr moving to Spark!

 

 

Me too! Click bait ; ) haha *jokes*


323 posts

Ultimate Geek
+1 received by user: 54

Trusted
Spark NZ

  # 1727824 28-Feb-2017 17:25
Send private message

I'm around too if you still need assistance, again mainly technical but I have helped in other areas previously obtaining updates etc.

 

 


1358 posts

Uber Geek
+1 received by user: 319


  # 1727839 28-Feb-2017 17:55
Send private message

Doesn't the social media team / official comms have an account on these forums?

 

 

@SparkNZ

4040 posts

Uber Geek
+1 received by user: 2784

Trusted

  # 1727850 28-Feb-2017 18:01
2 people support this post
Send private message

yitz: Doesn't the social media team / official comms have an account on these forums? @SparkNZ

 

I believe a rep from that team does but I can't emphasise the following point strongly enough.

 

"This is NOT an official support channel and assistance here is not part of Sparks service offering. The people responding are doing it largely on their own time, occasionally during breaks and try to limit their assistance to areas they can provide value in."

 

All that said, I posted, making the offer to the OP that I would take the detail and pass it to someone internally that might be able to help - but so far I have had no response. (There are plenty of people that might check websites only once a day so that's no big deal)

 

I'm sure most people do know this, but it's worth highlighting for new users.

 

Cheers - N

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


383 posts

Ultimate Geek
+1 received by user: 132


  # 1728164 1-Mar-2017 10:09
2 people support this post
Send private message

(Snip)

Talkiet: 

 

 

 

"This is NOT an official support channel and assistance here is not part of Sparks service offering. The people responding are doing it largely on their own time, occasionally during breaks and try to limit their assistance to areas they can provide value in."

 

 

 

 

 

 

As somebody who works at a competing provider and has in the past provided this kind of help I can't support this enough for any ISP but most importantly for any employee who takes the time to help out when they just because they can.





Please note: I have a professional bias towards Vodafone.



121 posts

Master Geek
+1 received by user: 11


  # 1728860 2-Mar-2017 12:26
Send private message

Thanks to everyone for the replies. I have asked for a resolution to be put to the resolution team and will await that - hopefully common sense with prevail.

 

In the mean time, WHY does Spark not itemise the data usage on mobile bills? There are minutes and texts itemised, even if zero rated, but nothing on data?

 

And then I was told that the data usage records only go back 3 months in the Spark system if they run an enquiry?

 

If any of you tech guys can help me out here it would be appreciated - cheers.


1887 posts

Uber Geek
+1 received by user: 456

Trusted
Subscriber

  # 1728881 2-Mar-2017 13:13
Send private message

dunnersdude:

 

Thanks to everyone for the replies. I have asked for a resolution to be put to the resolution team and will await that - hopefully common sense with prevail.

 

In the mean time, WHY does Spark not itemise the data usage on mobile bills? There are minutes and texts itemised, even if zero rated, but nothing on data?

 

And then I was told that the data usage records only go back 3 months in the Spark system if they run an enquiry?

 

If any of you tech guys can help me out here it would be appreciated - cheers.

 

 

What would you like itemised?

 

Your calls list destination, start and end date. Texts list who you texted and when.

 

By comparison mobile data itemises...... how much data you used? are you looking a day, hour, weeek, minute breakdown? What is the useful info for you?

 

2D breaksdown usage broadly into day and session - at least it did, before their online was 'UPDATED' to be better undecided - but i rarely use it expect when the kids seem to barrel through mobile data and i want to track the day down





________

 

Antonios K

 

Click to see full size


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15


WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.