Live chat contact.

Forums › Spark New Zealand (including Skinny and BigPipe) › Live chat contact.

JaseNZ

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#214153 30-Apr-2017 13:40

Just curious as I always just use the live chat function to sort stuff out and so far they have been able to resolve everything I have thrown at them. Always able to talk to somebody within a few minutes.

Just wondering if these are done by nz people or this is also done overseas. They always use kiwi slang but I am sure that is taught to any overseas call center.

Anyway well done spark on this feature I find it the best way to get stuff done quickly.

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Brumfondl

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#1772830 30-Apr-2017 13:43

Feel there may be a typo in that first sentence as it implies they have never resolved a single problem :)

JaseNZ

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#1772831 30-Apr-2017 13:47

Brumfondl:

Feel there may be a typo in that first sentence as it implies they have never resolved a single problem :)

Heheheh, thanks for the heads up now it looks a bit better.

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RunningMan

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#1772835 30-Apr-2017 13:52

Just like coming to GZ for help then 😀

quickymart

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#1772968 30-Apr-2017 18:25

I know a few people who do this and they're all based in NZ.

JaseNZ

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#1772969 30-Apr-2017 18:28

Yeah I just received an email from the person I was was on the live chat with and they are indeed in nz. nice

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mattwnz

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#1772973 30-Apr-2017 18:35

From my experience with live chat with other companies, it is usually a contracted out service, and often not done from overseas. Not sure about spark though.

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altered-ego
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#1772992 30-Apr-2017 19:33

Mspec: Just curious as I always just use the live chat function to sort stuff out ... Always able to talk to somebody within a few minutes. ...

Have to agree with the very fast turn around time in getting problems resolved. Some only have chat available during business hours (e.g. PB Tech) while others have 24hr chat. Super great having somebody on the line talking you through the situation. So much better than a "Contact Us" page. Tbh, I still read the FAQs first.

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vegnz

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#1776062 5-May-2017 09:45

Mspec:

Just curious as I always just use the live chat function to sort stuff out and so far they have been able to resolve everything I have thrown at them. Always able to talk to somebody within a few minutes.

Just wondering if these are done by nz people or this is also done overseas. They always use kiwi slang but I am sure that is taught to any overseas call center.

Anyway well done spark on this feature I find it the best way to get stuff done quickly.

Really appreciate the feedback Mspec. :) Yep 99% of us are NZ based, only time you would get someone offshore are between 11pm and 7am when we're all in bed!

KillerHulk

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#1776153 5-May-2017 11:26

my company uses live chat feature, as i am one of the agent to answer customer query.

For my company, we have 1 agent active from each department so that we can get it sorted out asap depending on what the customer wants.

Quick and easy, rather than calling and waiting in queue.

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