I often lurk and only post when I have issues. Recently our neighbour hired a gardener to do their hedges as they were overgrown, however during this work the gardener cut our phone line by accident and called chorus for a repair. The initial team came over and 'fixed' the issue (aka, didn't fix the issue, left the line broken) and we had to set up another response team to fix the line.
The second team came over on a rainy Saturday (28th April) and repaired the line without issue, however since the repair our internet has been slow. Worse than dial-up at times. We can't use google, Gmail or anything else without an error that the DNS server cannot be reached. Our download speeds are around 7kb/s and 90% of the time we cannot even run a simple speed test as the internet cannot connect to the server of the speed test.
Picture of the 'first repair'
After calling Chorus we were told we had to talk to our providor to get it fixed, we couldn't even complain to chorus about the issue that their team came over to 'fix' a fault they completely missed. I've heard of their unreliability but is this that common?
We are on an ADSL connection as we are too far from the exchange to upgrade it, and we have been trying for over a year to upgrade to fibre with no luck. Every retailer has told us no despite Chorus technicians telling us that we shouldn't have an issue installing it as we have an independent phone line pole.
It's a miracle I am even able to post something on here. Bellow is the message I often get on chrome or any other browser when trying to get to any website. We cant really load our support, and we have configured our routers as per the configuration stated on big pipes website.
This site can’t be reached
The connection was reset.
Checking the connection
ERR_CONNECTION_RESET HIDE DETAILS
Me and my flat are at wits end. We have tried replacing the modem, directly connecting through a chord to the router and turning off all devices but one. All to no avail or increase in performance.
Can someone give some help?
Edit: Took me 12 attempts to post this.
Here is our speed test: