Well I thought i would just put this out there to see what others think or if you have had a similar situation. Yesterday I could not use my home office phone as all I got was a loud crackling sound thru the ear piece. I could not make out what anyone said (who actually managed to get thru). The sound appeared even just hitting the speak button on the phone. On our home phone I contacted Spark (it was working fine) and they created a case number and let Chorus know the issue (I think they picked up the noise when they tested the home/office line). A Chorus tech came out only about 5 hours later, and had to rewire the jack point directly to the Chorus inside box. He had also checked the outside box unit where the fibre comes in and tells me that the home phone is still on the old copper network (I thought it had all been moved to fibre).

He then said that phone jack point wiring (assume copper to fibre in box) had deteriorated over time, not sure what this all means. I assume that the old copper in the jack point was connected to the Chorus box (sits right next to it)

Spark and the Chorus technician were incredible how quickly they sorted this out, so really happy about that, top notch guys.

Anyway anyone else heard of this or had something similar?