Emails from favourite wine site not getting through.

Forums › Spark New Zealand (including Skinny and BigPipe) › Emails from favourite wine site not getting through.

slotherby

86 posts

Master Geek
+1 received by user: 1

#222512 15-Aug-2017 09:25

I have been a long time subscriber to www.blackmarket.co.nz but since the change to SMX I do not get their regular newsletter. I have spoken to them and they say that it is happening to a lot of their Xtra customers.

I want to add their domain to a whitelist but the instructions on the Spark site are lacking in this area.

Is it just simply a matter of creating a filter with a "Sender/From contains @blackmarket.co.nz" and an Action of "Keep"? Or am I being to hopeful?

Paul

1101

3141 posts

Uber Geek
+1 received by user: 1143

#1847540 16-Aug-2017 12:59

with a domain name like like, they shouldnt be surprised if emails are blocked by many spam & keyword filters
Sometimes being clever with a domain name isnt so clever after all.

KJClayton

29 posts

Geek
+1 received by user: 19

#1847556 16-Aug-2017 13:16

I think SMX adheres to SPF rules so you may find that blackmarket.co.nz has specified which domains/servers handle mail on their behalf BUT perhaps they've misconfigued it - if it doesn't match the rule they've specified, SMX will drop it.

v=spf1 include:amazonses.com include:spf.protection.outlook.com -all

It looks like they currently say they send mail via Office 365 and Amazon, anything else will be dropped. Wonder how they're delivering the mail out.

timmmay

20859 posts

Uber Geek
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Trusted

Lifetime subscriber

#1847577 16-Aug-2017 13:39

I also suspect SPF blocking as they're sending from a IP that's not authorised.