Spark Landline Feature - Simultaneous Ring

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maxeon

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Topic # 222572 18-Aug-2017 10:40

Hi All,

A Question to validate my assumption before I go around asking Spark. I have searched here as well :)

I am signed up for Voip Landline with Spark (I am on Fibre) and the calling feature pack - Talker

The next upgrade is calling feature pack - Connector

The feature as part of this pack I am interested is the Simultaneous Ring (which I pasted below on what that feature is).

It says - Any calls answered on non-Spark mobiles will have normal call charges applied.

My assumption - Does it mean if I have a Spark Mobile (or Skinny) I won't be charged on my landline when I answer a Landline Simultaneous Ring?

Simultaneous Ring
Simultaneous Ring means incoming calls ring on your Wireless Landline phone number and up to 5 other numbers
(including mobiles) at the same time. This way you’ll never miss a call. The first phone to be answered will be
the one connected.
You can select an option not to ring the additional numbers if you are already on the phone.
You can activate the Simultaneous Ring feature via MySpark.
Note: The Simultaneous Ring numbers you select must be NZ numbers (inc. mobiles).
Any calls answered on non-Spark mobiles will have normal call charges applied.
For business customers, the call charges for Simultaneous Ring will be based on the number where the call is
answered and your call plan.

rscole86

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Reply # 1848425 18-Aug-2017 10:48

My assumption... Skinny != Spark, so I would assume Skinny is the same as VF, 2D etc in this case.

Wheelbarrow01

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Reply # 1848511 18-Aug-2017 12:25

One person supports this post

A Spark mobile is one which is billed directly by Spark (in the case of postpaid connections), or is topped up via the Spark prepay top up system.

For the purposes of this situation, Skinny is a separate business to Spark and therefore is an alternate provider.

So in the case of Simultaneous Ringing, only calls answered by a Spark on account or Spark prepaid mobile are free. Calls answered by a mobile with service provided by any other provider (including Skinny) would be chargeable.

The views expressed by me are not necessarily those of my employer Spark NZ Ltd

maxeon

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Reply # 1848517 18-Aug-2017 12:47

Thank you very much for confirming that. It does not actually say that it is free for Spark as well although it says it is chargeable for other Mobile networks. Hence my question if it is free for Spark mobiles.

But, you have answered it now and I will use this service now. It actually means i can direct my landline to 3 of my households which have Spark mobiles.

Wheelbarrow01:

A Spark mobile is one which is billed directly by Spark (in the case of postpaid connections), or is topped up via the Spark prepay top up system.

For the purposes of this situation, Skinny is a separate business to Spark and therefore is an alternate provider.

So in the case of Simultaneous Ringing, only calls answered by a Spark on account or Spark prepaid mobile are free. Calls answered by a mobile with service provided by any other provider (including Skinny) would be chargeable.

maxeon

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Reply # 1848518 18-Aug-2017 12:51

And some parts of Spark website is not clear like this page here.

Under

Simultaneous Ring

Note: The simultaneous ring numbers can only be NZ landline or mobile numbers. Any call charges for simultaneous ring will be based on the number where the call is answered and your call plan.

It does not actually say it is free for Spark mobiles. So, again back to assumption here as the user guide (PDF) states all other mobile networks are chargeable.

maxeon:

Thank you very much for confirming that. It does not actually say that it is free for Spark as well although it says it is chargeable for other Mobile networks. Hence my question if it is free for Spark mobiles.

But, you have answered it now and I will use this service now. It actually means i can direct my landline to 3 of my households which have Spark mobiles.

Wheelbarrow01:

A Spark mobile is one which is billed directly by Spark (in the case of postpaid connections), or is topped up via the Spark prepay top up system.

For the purposes of this situation, Skinny is a separate business to Spark and therefore is an alternate provider.

So in the case of Simultaneous Ringing, only calls answered by a Spark on account or Spark prepaid mobile are free. Calls answered by a mobile with service provided by any other provider (including Skinny) would be chargeable.

hio77

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Reply # 1848520 18-Aug-2017 13:02

maxeon:

Simultaneous Ring

Note: The simultaneous ring numbers can only be NZ landline or mobile numbers. Any call charges for simultaneous ring will be based on the number where the call is answered and your call plan.

It does not actually say it is free for Spark mobiles. So, again back to assumption here as the user guide (PDF) states all other mobile networks are chargeable.

This implies it will be charged for, from the spark side if this is made free, that is a bonus to you.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.