Wondering if you great people can help me with an issue I have with our spark adsl connection?
I'll start the story last month where we have a strange line fault that when somebody rang us up, they got one ring, some really weird sound, and then the line was hung up...
This was traced to moisture in a connection somewhere and I thought that this cure our dsl at the same time, but it seems not...
Now while we don't seem to get disconnections, we seem to have times where there is no internet (either via wifi or Ethernet) I can't ping anything via ip such as 4.2.2.2 or 8.8.8.8 or access any service via tcp, up or icmp
These times seem to co-inside with the peek hours..
Now spark have investigated the line, we have done multiple isolation tests, I have bought another router on the advice of spark and they say there is no fault on there system and the DSLAM is ok..
but still we are having major times where nobody can access the internet... repowering the router makes no difference or even changing it over for the other one makes no difference
Performing a traceroute shows that it is getting to the router but no further...
Now I have no idea if living in a rural location (Kaipara flats) makes any difference to this
Now I confess, I'm getting really annoyed at spark and having to pay for a service that doesn't work.. so can anybody shine any light onto this or offer any advice please?
Regards Rob
Trusted
Spark
