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241 posts

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Topic # 224089 1-Nov-2017 21:27
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For a little over a year I've had naked VDSL2 with Spark, and we were getting around 38 down, 13 up. Then after a year I started getting a lot of disconnections, sometimes several an hour (and sometimes only a few a day). First we tried a replacement modem from Spark, but that didn't seem to really fix it. So the next step was for Chorus to come check things out.

 

They never looked on the property as far as I know, but they did drop our speed down a level at the exchange. Now we get around 24 down, 7 up.

 

I still get the occasional disconnection (sometimes none a day, sometimes one or two), so I'd say it's generally better. And I understand that they dropped the level of speed as perhaps the copper couldn't handle it without problems. But then again, we went a year without any troubles at the higher speed.

 

I wonder if there might be an issue elsewhere with our line and lowering the speed helped, but that if the actual fault was located / fixed, we could go back up to the higher speed.

 

If anyone has more knowledge on this sort of thing (I'm positive many people will have more knowledge than me) it'd be interesting to hear your thoughts.

 

Our current speed is certainly not bad, I'm much happier with it over our older ADSL2+, but it's the difference between being able to stream 4K and not.

 

Thanks!


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  Reply # 1893899 1-Nov-2017 21:31
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Have you reviewed any of the other 100+ threads or the sticky VDSL thread? Almost all issues come back to poor house wiring

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Edit: add URL

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1893903 1-Nov-2017 21:36
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DLM would of changed the profile to drop the speed to make the connection more stable get someone in like @coffeebaron to get the house wiring top notch and you should have a rock solid connection

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Ex JohnR VodafoneNZ 17 years 4 days

 
 
 
 




241 posts

Master Geek
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  Reply # 1893906 1-Nov-2017 21:41
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Thanks for the quick responses!

 

Sorry I hadn't seen that no, I saw there was a Broadband forum but that it was for providers not listed, so I hadn't gone in it. I see the sticky thread in there now though, cheers :) I'll have a good read through that, and look at getting someone to check the house wiring (we're just outside of Kaiapoi, which is just outside of Christchurch).

 

The Chorus guy who originally installed it in our house disconnected all the other phone jacks, which as I read through the sticky thread, sounds like a good start at least.

 

Cheers!


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  Reply # 1893960 1-Nov-2017 23:10
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Hey @lostboynz

 

sounds like you have been trying with the team already on this one.

 

 

 

I'm more than happy to look into this one for ya. 

 

Flick me some details, Case number etc and i'll have a look over it all.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




241 posts

Master Geek
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  Reply # 1894909 3-Nov-2017 18:55
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Thanks so much! I've sent a message now :)


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