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Topic # 224296 11-Nov-2017 17:34
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I have been enjoying 28 - 30 down 6 - 7 up connection but suddenly over night I have had a HUGE decrease. Now a small drop in speed isn't so bad but 16 down?

The one thing i have noticed is downstream noise DB gone from around 5.8 -6 to 12.7

Is there a problem my end suddenly or sparks end? I have always had a good 28 connection max been 31

I don't have a master filter as I am unable to afford this at this present time.


maybe someone from Spark could have a look?

Don't know what to do.





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  Reply # 1899326 11-Nov-2017 17:56
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Are you on naked or clothed broadband?

Linux




Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 1899587 12-Nov-2017 13:42
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Hi Linux thank's for your reply.

It is clothed

 
 
 
 


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  Reply # 1899594 12-Nov-2017 14:04
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hi weetbix43,

 

 

 

based off the drops yours seeing (both in speed and SNR) i'd suspect a fault has occurred here. 

 

Looking at your attainable vs current, looks like the DSLAM is allocating 6/9dB and your modem is pulling back (likely due to unstable connection).

 

 

 

i'd recommend a quick chat with the broadband team.

 

Alternatively, i'm happy to look into it in my free time.

 

 

 

DM me your landline number and contact details.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1899598 12-Nov-2017 14:10
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Then see about getting a splitter installed with a master xDSL jack point

 

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Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1899600 12-Nov-2017 14:11
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Clothed connection with no master filter is frequently asking for trouble - any other device on the line, including unused jackpoints can have a hugely detrimental effect - and yes, a failure can happen suddenly!

 

If you ask nicely, @hio77 might take a look for you though...


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  Reply # 1899617 12-Nov-2017 14:44
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Any unused telephone jack points in the house isolate these from the other telephone jack points back to the master telephone jack point

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 1900280 13-Nov-2017 16:58
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Thanks RunningMan and Linux for the input.

I have 1 jackpoint and yep problems can arise very quickly indeed!

@hio77 PM sent with Thanks!

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