Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


238 posts

Master Geek
+1 received by user: 86


Topic # 225569 24-Nov-2017 15:16
Send private message

I wished to change my unlimited data plan back to 120gbs.  upon requesting this I was told I had a 24mth plan and there was a termination fee. I was also informed this was because I had a Netflix account

 

Upon challenging this over the last couple of days They say when I upgraded to Unlimited I agreed to this Netflix account which is free for a year. To my knowledge I did not agree to this. I actually always thought I was unlimited since getting fibre back in 2015.  I have been a Spark/Telecom customer for longer than I can remember probably 20+ years. As a result of this I am now going to change my provider.  The termination fee is I believe $199.00 which I am going to refuse to pay. The stupid part about all of this is I was only requesting a change in Data plan.  It was not going to cost them anything now new modem or setup fee. How stupid can they be. they have now lost a loyal and supportive customer who promoted them to my friends.  They are now going to lose around $1200.00 a year from me for the sake of bad customer services. Good  Bye Spark I hope you don't treat your other long term customers like this


Create new topic
807 posts

Ultimate Geek
+1 received by user: 669

Trusted
Spark NZ

  Reply # 1907163 24-Nov-2017 15:34
Send private message

This issue is easily resolved. Can you please send me a private message with your account number and contact details, and I will look into this for you.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



238 posts

Master Geek
+1 received by user: 86


  Reply # 1907181 24-Nov-2017 16:10
Send private message

Thanks

 

Details sent


807 posts

Ultimate Geek
+1 received by user: 669

Trusted
Spark NZ

  Reply # 1908230 27-Nov-2017 08:05
Send private message

gulfa:

 

Thanks

 

Details sent

 

 

I haven't received any message from you. Can you check and send it again? Thanks :)





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



238 posts

Master Geek
+1 received by user: 86


  Reply # 1908232 27-Nov-2017 08:10
Send private message

I have sent details again see how that goes 

 

Thanks


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.