I wished to change my unlimited data plan back to 120gbs.  upon requesting this I was told I had a 24mth plan and there was a termination fee. I was also informed this was because I had a Netflix account

Upon challenging this over the last couple of days They say when I upgraded to Unlimited I agreed to this Netflix account which is free for a year. To my knowledge I did not agree to this. I actually always thought I was unlimited since getting fibre back in 2015.  I have been a Spark/Telecom customer for longer than I can remember probably 20+ years. As a result of this I am now going to change my provider.  The termination fee is I believe $199.00 which I am going to refuse to pay. The stupid part about all of this is I was only requesting a change in Data plan.  It was not going to cost them anything now new modem or setup fee. How stupid can they be. they have now lost a loyal and supportive customer who promoted them to my friends.  They are now going to lose around $1200.00 a year from me for the sake of bad customer services. Good  Bye Spark I hope you don't treat your other long term customers like this