Lost and recovered folders appearing in xtra

Forums › Spark New Zealand (including Skinny and BigPipe) › Lost and recovered folders appearing in xtra

Chaosx

3 posts

Wannabe Geek

#225986 14-Dec-2017 11:45

We’ve got a small problem where when using imap for our xtra accounts, since spark shifted to smx we are getting folders turning up that only appear when using imap. Logging into xtramail they are not there, using pop3 on our computers they do not exist. But on our android phones and iPads all our accounts have several lost folders, and one account today we’ve noticed has 16 lost and recovered folders.

Have spoken to spark on their chat who said it was a problem with ios which i don’t believe as it is happening on android as well

Wondering if anyone knows what would be doing this and how to get rid of these folders

RunningMan

8953 posts

Uber Geek

#1919492 14-Dec-2017 11:49

If Spark have investigated, and think it's being caused by iOS, why don't you believe them?

What happens when you delete them?

Chaosx

3 posts

Wannabe Geek

#1919495 14-Dec-2017 11:54

You can’t delete the folders, have tried

It appeared when our accounts were transferred from yahoo to smx, at which time we only had android not iOS.

I don’t believe in the couple of minutes on chat that the person investigated anything

gehenna

8495 posts

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#1919496 14-Dec-2017 11:57

iOS mail is always buggy, I sometimes have emails in my Exchange account that will not mark as read or move to a folder no matter how many times I try. Fix is to turn Mail off and on again under the respective account. That gets things moving properly again until the next time.

Chaosx

3 posts

Wannabe Geek

#1919506 14-Dec-2017 12:25

Although it isn’t an iOS bug, or it wouldn’t happen on android, and just setting up one of the accounts on outlook as imap the folders exist in there too

gehenna

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#1919648 14-Dec-2017 16:07

Chaosx: Although it isn’t an iOS bug, or it wouldn’t happen on android, and just setting up one of the accounts on outlook as imap the folders exist in there too

That's not necessarily the case. It could be that it originated in iOS due to some mishap between iOS and IMAP and now it's just also showing on Android.

bctechnzl

1 post

Wannabe Geek

#2692824 14-Apr-2021 16:29

Just wanting to add a solution to this, unsolved questions are annoying when google brings them up on a search.

To solve this: Use a real PC/Laptop computing device and set up the imap account on a full mail client.

I'm pretty sure that Thunderbird will allow access to the IMAP folders, I use Linux and for my solution I set up the account under (mail client app)Sylpheed and was able to move the two emails that were in the otherwise empty recovered-folder-hs3gf7kklsoewiurt835ksdfd7 (and 17 other folders) folder into Archived, then one by one deleted the folders. They quickly disappeared from the connected iPad and Android phone mail apps and the customer was most happy.

Still not clear which process on the iPad creates these folders, but they were IMAP folders. Note that webmail.xtra.co.nz online application did not show the folders.