My internet has been on and off for ten months, literally off for 20 times a day

Forums › Spark New Zealand (including Skinny and BigPipe) › My internet has been on and off for ten months, literally off for 20 times a day

Tim1234

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#231897 19-Mar-2018 16:13

Question is, what is the best way to deal with this? I can imagine i will have to waste a few hours on phone calls to spark, and then pay a guy to come and find out there is no problem with infrastructure here. It might be some simple fix but the randomness of the problem suggests to me it is something else. Not really sure what else to say, I am utterly tired of spark, unreliable service for years and any faults just seems to finally fix themselves eventually.

Also, is there any way to find out of someone is cutting your internet off deliberately? As I sometimes get a "your connectiong has been disrupted" message. All very mysterious.

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#1979952 19-Mar-2018 16:16

What have Spark said about the problem?

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#1979953 19-Mar-2018 16:21

You stated that Chorus said you need a new splitter (whether inline or master not possible to tell as you don't say) in a thread from last year. You never responded again. If you want it fixed then have Chorus investigate again maybe.

And you won't pay anything if nothing wrong with your own infrastructure.

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#1979954 19-Mar-2018 16:23

Without telling us what Spark have already said it's not possible for offer any tips or advice.

The first thing they'd be able to do is run a line test which will show if the issue is internal within your network or a DSL fault. If it's a DSL fault this could be in the Chorus network, but statistically speaking is much more likely to be internal fault within your house.

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#1980003 19-Mar-2018 17:03

Tim1234: Also, is there any way to find out of someone is cutting your internet off deliberately? As I sometimes get a "your connectiong has been disrupted" message. All very mysterious.

@Tim1234 Yes you can buy special tin foil hats for this!

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hio77

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#1980050 19-Mar-2018 18:09

This is a hard one to comment on here as i don't really have the details to say much - as already indicated above.

If this is a copper connection (which i'm assuming it is) You could have a repeating fault, If the fault is resolving itself after a few days then it's possibly weather related or ddDLM is pulling the line back stable as it works it's magic.

It does sound like you have been through the processes once or twice here... How about passing me some details, account, previous case number etc so i can drill in and assist?

Nobody is purposefully dropping your connection - There is one case this does happen on spark, and It's 99.99% of the time fixed within a few hours (and only happens around time when chorus do migration work)

i can't speak for anyone within your house turning the modem off.....

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#1980197 19-Mar-2018 22:34

Did you turn your modem off for 10 seconds and then restart???

If you have and it didn't fix it, then sorry i'm out of ideas!!! :)

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#1980234 20-Mar-2018 07:12

At the weekend I had something similar, and swapping the Orcon-provided modem for an older Spark-provided one fixed it.

You could also try unplugging devices... maybe it is your phone or splitter that's causing the problem?

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#1980256 20-Mar-2018 08:28

Is your modem losing power? I'd suggest testing with another AC adaptor if you have one lying around (with same voltage and pin size/polarity).

I've had quite a few ac adaptors fail over the years.. manufacturers build a quality product then bundle it with some garbage adaptor with questionable power output and safety features.

Regardless, if this was happening with your electricity or water, you'd call the relevant tradesperson.

So, get spark to check your wiring!! They are actually pretty cheap compared to other tradespeople.

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#1980281 20-Mar-2018 08:28

Looks like this is going to be another thread with zero replies from @Tim1234

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#1980287 20-Mar-2018 08:37

1) reply to people

2) I had 4-5 dropouts a day for the last 6 months or so, finally swapped out the router, issue went away.

3) Where are you seeing "your connectiong has been disrupted" - browser ? Game ? Messaging app ?

XPD / Gavin

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#1980288 20-Mar-2018 08:38

The OP has posted previously multiple times about these issues and Chorus visits. Without understanding exactly what they have and haven't done and whether the OP has followed the advice of the Chorus tech from the last post it's really difficult to offer any advice.

If the OP can explain whether they still have a master filter or removed it because it didn't suit them (they posted about this previously) and whether they followed the advice from the last Chorus tech visit they posted about in December where they said the Chorus tech "said they needed another splitter" it might help others to help them.

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#1980291 20-Mar-2018 08:43

@sbiddle Are you expecting a reply? Bahahahahahaha

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#1980295 20-Mar-2018 08:50

take it easy on the poor guy... obviously he's been through some strife with this all.

I've dug as far as i can to try to find who @Tim1234 is, unfortunately there is very little identifying figures on his GZ profile.

From here, I recommend @Tim1234 passes me a case number of some sort and i'll be able to guide from there.

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#1980988 21-Mar-2018 13:21

Looking at his 1st post, then comments that he never replies...

It seems he's only interested at getting angry, not following up, not doing some basic testing, then blaming everyone else
He's allready somehow decided its not an issue with his site/home wiring. So untill attitude changes the fault wont go away
Who knows, he may even have a simple wifi issue. We'll never know
:-)

Every time I have this issue , its allways wiring. Usually after heavy rain.

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#1982584 24-Mar-2018 16:45

No response nice one @Tim1234

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