We have finally just been upgraded from ADSL to VDSL unlimited. We were told our line was 'very strong' for VDSL and were looking forward to a reasonable speed increase. A new modem arrived (HG659B) and ADSL was disconnected. According to the connection info with the modem we needed a VDSL wall connection with a splitter...we only have the original standard phone jack. After speaking to the business call centre they assured me that the existing connection would work fine with VDSL using the supplied grey ADSL cable. We connected up as per instruction and had internet connection at the same speed as our previous ADSL connection (12-15MB/S).
However we also had a problem with 2 ethernet connections (Eftpos and Zembu router) not working. They told us that because we had internet connection and the ethernet connections were 3rd party items it was not their problem and would do nothing further. Regarding the connection speed, the "tech" told me that it takes up to 3 weeks for a new VDSL connection to get up to full speed!! A VDSL splitter and connection would apparantly make no difference.
We got our EFTpos IT man out and found the modem ethernet connections were faulty and not working. A change of modem fixed the problem however the speed still stayed the same.
Just some questions, is a VDSL splitter/connector neccessary, does it take a while for VDSL speeds to get up to where they should be, is it worth staying with the supplied HG659b modem?
Gotta say the whole episode with SPARK getting this connection upgraded has been nothing short of shocking..