Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

6 posts

Wannabe Geek

Topic # 23827 9-Jul-2008 19:37
Send private message

Right, I'm sick of hearing about iPhones, so thought I'd share a recent call-centre experience....

I bought a LinkSys wireless ADSL router/modem last week so we could hook up the wife's new laptop (and coincidentally my N95 :-) to the home network. Before unplugging my old D-Link modem I grabbed all the config out of it that looked relevant, plugged in the new LinkSys box, and low and behold realised I couldnt remember my Jetstream adsl username/password.

I picked up the landline, dialed 0800 XTRA, someone in an Indian call-centre answers and I think "oh no, how long will this take, are they gonna have access to the right info, will they be able to reset my account" etc etc etc.

Anyway, I can't speak more highly about the experience, the woman was as patient as an angel, wasn't condescending, had a real good approach. But try as we might we couldnt get the modem to connect after she'd reset the pwd.

After a few minutes the old "Could you reboot your PC" line comes out.

I'm thinkin to myself, good lord where have I heard this before, thats not gonna make any difference, I'm sick of lame-o strategies like reboot your PC etc etc etc

But sure enough, after a reboot the thing came up, I humbly thanked her for her patience, and have been happily surfing away ever since.

There that does it, my positive message for the day Laughing

Create new topic
234 posts

Master Geek
+1 received by user: 5

Reply # 145685 9-Jul-2008 20:10
Send private message

deeknow: Right, I'm sick of hearing about iPhones, so thought I'd share a recent call-centre experience....

What is an iPhone?Tongue out

141 posts

Master Geek


  Reply # 145702 9-Jul-2008 20:31
Send private message

they are based in manila lets keep away from stearo types

Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ


6433 posts

Uber Geek
+1 received by user: 1571

  Reply # 146080 10-Jul-2008 13:09
Send private message

Jughead: they are based in manila lets keep away from stearo types

Not all the Telecom call centres are based in Manilla…..  There are also several in New Zealand. :D It is entirely possible (and even highly likely) that the call centre you (the OP) got through to was in New Zealand, and the person simply has an accent.  Not everyone in NZ speaks like a ‘kuywuy’ you know. Now, if you ever get through to someone with an American accent, that is probably in Manilla.  A lot of the staff there learn English via American teachers and so tend to pick up the accent a lot.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.