XTRA phone support - when 'reboot PC' actually works

Forums › Spark New Zealand (including Skinny and BigPipe) › XTRA phone support - when "reboot PC" actually works

deeknow

6 posts

Wannabe Geek

#23827 9-Jul-2008 19:37

Right, I'm sick of hearing about iPhones, so thought I'd share a recent call-centre experience....

I bought a LinkSys wireless ADSL router/modem last week so we could hook up the wife's new laptop (and coincidentally my N95 :-) to the home network. Before unplugging my old D-Link modem I grabbed all the config out of it that looked relevant, plugged in the new LinkSys box, and low and behold realised I couldnt remember my Jetstream adsl username/password.

I picked up the landline, dialed 0800 XTRA, someone in an Indian call-centre answers and I think "oh no, how long will this take, are they gonna have access to the right info, will they be able to reset my account" etc etc etc.

Anyway, I can't speak more highly about the experience, the woman was as patient as an angel, wasn't condescending, had a real good approach. But try as we might we couldnt get the modem to connect after she'd reset the pwd.

After a few minutes the old "Could you reboot your PC" line comes out.

I'm thinkin to myself, good lord where have I heard this before, thats not gonna make any difference, I'm sick of lame-o strategies like reboot your PC etc etc etc

But sure enough, after a reboot the thing came up, I humbly thanked her for her patience, and have been happily surfing away ever since.

There that does it, my positive message for the day

tr3v

234 posts

Master Geek
+1 received by user: 5

#145685 9-Jul-2008 20:10

deeknow: Right, I'm sick of hearing about iPhones, so thought I'd share a recent call-centre experience....

What is an iPhone?

Jughead

141 posts

Master Geek

Trusted

#145702 9-Jul-2008 20:31

they are based in manila lets keep away from stearo types

Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#146080 10-Jul-2008 13:09

Jughead: they are based in manila lets keep away from stearo types

Not all the Telecom call centres are based in Manilla….. There are also several in New Zealand. :D It is entirely possible (and even highly likely) that the call centre you (the OP) got through to was in New Zealand, and the person simply has an accent. Not everyone in NZ speaks like a ‘kuywuy’ you know. Now, if you ever get through to someone with an American accent, that is probably in Manilla. A lot of the staff there learn English via American teachers and so tend to pick up the accent a lot.